Re : Windows 10 insider build 18912
Hi Brett,I understand your concern. However, as we also need some time to make required changes in the drivers to support them on the coming version on Windows. Usually we support a windows version...
View ArticleUsing Envelope with Hasp ID
Hi,We have been using Hasp Keys for our products for the past 20+ years. We are in the process of migrating from Hasp 4/HL to Sentinel HL keys using LDK for one of our upgraded products. In the past,...
View ArticleRe : Using Envelope with Hasp ID
Hi Narayanan,Thanks for reaching out to us.In Sentinel LDK Envelope, you can specify the required Hasp Key ID (in following XML) under option Custom Protection Key Login Scope. Please refer the...
View ArticleRe : Using Envelope with Hasp ID
Hi Gaurav,Thank you! That'll help the situation when I use the Envelope GUI each time. Please note that we won't have the key with us at the time of adding Envelope to the application modules.Our...
View ArticleRe : Using Envelope with Hasp ID
Hi Narayanan,Thanks for sharing the details.In the LDK command line Envelope, you would have to create a project first and specify the Custom Protection Key Login Scope (you need the HASP ID) as shared...
View ArticleCannot burn on a virtual machine
Hi all,I've installed EMS v.7.7.0 on a Windows 7 Virtual Machine. I've migrated an existing EMS database to this virtual machine. When I create a new entitlement and try to Produce a new key, I have...
View ArticleRe : Cannot burn on a virtual machine
Hi Matteo,Thanks for writing in !Could you please confirm the version of EMS from where you have migrated the EMS DB ? Also, share the steps those you have followed to migrate the EMS database on new...
View ArticleRe : Cannot burn on a virtual machine
I migrated from 7.7.0 to 7.7.0. In the new machine, old records in Catalog and Entitlements are correctly displayed. I noticed that in new machine Admin Control Center, Products and Features are...
View ArticleRe : Cannot burn on a virtual machine
Hi Matteo,Thanks for sharing the update.Please follow the instructions mentioned below to resolve the issue with product name/feature details in Admin Control Center.1. Login in the Sentinel EMS and...
View ArticleQuestion on Expiration Date
HelloWhen we input a date value in [Expiration Date] in [Configure License Terms] panel can we also enter hour minute second values?This date seems to be UTC date. So if I set this date to 2020/1/31...
View ArticleRe : Question on Expiration Date
Dear Customer,Thanks for writing in !There is no option to specify minutes and second values under Expiration date option. Yes, your understanding is correct about the expiration date which is...
View ArticleWhat are [Start Date] [End Data] in Entitlements page
HelloWhen creating a new entitlement, in the [Create New Entitlement] panel there are [* Start Date] [End Date] text boxes and [Unlimited] check box.Can you please explain what are these dates and how...
View ArticleRe : What are [Start Date] [End Data] in Entitlements page
Dear User, Thank you for raising the concern.The 'Start-Date' and 'End-Dates' options on 'Create New Entitlement' page is to specify the calendar dates within which we can perform operations related to...
View ArticleUnable to introduce the master key
We've migrated our Business Studio DB to EMS. The migration tool has been worked fine - but now I have problems to introduce the master key to the new setup.In the Master Wizard the process is starting...
View ArticleRe : Unable to introduce the master key
Hi Rudi,the "Sentinel Master Wizard" does not work well over RDP session.Please go physically to your Windows Server 2016 in order to introduce your Masterkey to Sentinel EMS.I hope this helps.Best...
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Unresolved external CHaspLock::CHaspLock()
Platform - Embarcadero C++ Builder XE7 and Sentinal LDK Ver 7.1We are migration from Sentinel Hasp 4.something.I have run the \Sentinel LDK\Samples\Runtime\cpp\bc\mk.cmd file to generate the required...
View ArticleEnvelope with Sentinel HL Pro
Hello, I have a Windows XP machine we have been using to envelope our application for years. It is running HASP Envelope for Win32. Version 11.0. I can envelope the EXE and it all works on the...
View ArticleRe : Envelope with Sentinel HL Pro
Hi,As you have already submitted your query over our support portal, so we get back to you over the same.Thanks,Heena
View ArticleRe : Unresolved external CHaspLock::CHaspLock()
Hi Wayne, Thank you sharing the concern.Please be suggested to raise this issue with our technical support team as we may need a detailed investigation on the issue.The support team is reachable using...
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