Re : Sentinel HL Time Key not found
Hi Rohinee,This would need detailed investigation which may not be possible on the forum. As you have already reported the issue on the support portal, we can conclude this thread.Our support team will...
View ArticleRe : HASP_NO_VLIB
Hi Yosef,This would need some detailed troubleshooting.Please create a ticket on our Customer Portal for this issue.If you are not registered on the portal then please drop us an email on...
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cannot start the "Sentinel Local License Manager" service
Dear All,hello everyone, we meet a issue.During machine working, it report error --- "Unable to access Sentinel HASP Run-Time Environment(H0033)".At this moment, we check the "Sentinel Local License...
View ArticleRe : cannot start the "Sentinel Local License Manager" service
Hi Howie,The version of runtime installed is very old.Please uninstall the same from Control Panel > Programs and Features > Sentinel RuntimeThen try installing the latest version from the...
View ArticleRe : cannot start the "Sentinel Local License Manager" service
hi Ashish,thanks.i had download the v7.8.1, but it does not support on winXP.could you send me a lastest version that support on winXP?thanks.BR,howie
View ArticleRe : cannot start the "Sentinel Local License Manager" service
You can try reinstalling the version 6.51.As you mentioned that the service gets started after machine reboot. So does it again get stopped after some time? In such case, some other application may be...
View ArticleRe : cannot start the "Sentinel Local License Manager" service
i have v6.31 install files, but after install it does not change, it is also 6.51.does it must be uninstall v6.51 first?also we didnot find something related the issue, happened ramdom.
View ArticleActivation failed with status code :5054
Hi Sir/Madam:i try to burn in HL MAX (NEW) with my batch code (ReadOnly Memory: 600 bytes length along with Dynamic Memory : 300 Bytes). but i got the error like below Activation failed with status...
View ArticleRe : Activation failed with status code :5054
Dear Customer,Thanks for writing in !Please note that the dynamic memory is only supported for Driverless configuration keys. Could you please connect the HL Max key, open the Admin Control Center...
View ArticleRe : Activation failed with status code :5054
Hi Sir, Thanks for your reply. Connected : 1 Master Key + 1 HL Max(Green) but not Yellow(Software) Dongle.and one more question i am struggled with Encrypt/Decrypt text in .Net api i just...
View ArticleRe : cannot start the "Sentinel Local License Manager" service
Hi Howie,As mentioned before, we do not support Windows XP hence I would not be able provide much help here.You can install the application on some other machine with a newer OS (Windows 7 or above)...
View ArticleRe : Activation failed with status code :5054
Thanks for the update.Per shared screenshot of Admin Control Center, connected HL Max is not a driverless key. Kindly note that the Sentinel HL (HASP configuration) keys can be upgraded to Sentinel HL...
View ArticleHASP_SECURE_STORE_ID_MISMATCH
Hi,Why i'm receiving HASP_SECURE_STORE_ID_MISMATCH when trying to login the Sentinel Service using the APImy hardware did not changed, the only thing that i can see is on the attached GIF the Key Type...
View ArticleRe : HASP_SECURE_STORE_ID_MISMATCH
Hello Yosef, Thanks for raising the concern.The error appearing usually happens when there is a substantial change in host machine's hardware that is detected by the clone detection mechanism.However,...
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Sentinel HL Not recognized in device manager
Hi I have been using a Sentinel key for years and has been workingI have a few i use here and since a windows update it has stopped being recognizedI have tried to install the update up i have been...
View ArticleRe : Sentinel HL Not recognized in device manager
Hi,Thanks for reaching out to Gemalto !Kindly share the complete operating system details along with detail of recently installed windows update.Please try to install the latest Sentinel HASP/LDK...
View ArticleRe : Sentinel HL Not recognized in device manager
Thanks for your email I downloaded the programme and followed your instruction but i still have the errori have also attach what the error i am getting in windows alsoThanks
View ArticleError when starting the Sentinel License Manager service
Hello, i use operation system is Windows Server 2008R2. I get an error when starting the Sentinel License Manager service with parameters 1232 0 0. This is an internal error. For assistance, contact...
View ArticleRe : Error when starting the Sentinel License Manager service
Dear User, Thanks for raising the concern.From the error code appearing, it seems that some machine level restrictions are blocking the service.Please try to check below points and observe if it...
View ArticleRe : Sentinel HL Not recognized in device manager
Thanks for sharing the update.It seems that this issue will need detailed investigation. Please contact us via Support Portal https://supportportal.gemalto.com/csm/ or send an email to...
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