Thanks for the update.
Per shared screenshot of Admin Control Center, connected HL Max is not a driverless key. Kindly note that the Sentinel HL (HASP configuration) keys can be upgraded to Sentinel HL (Driverless configuration) keys.
To upgrade a Sentinel HL (HASP configuration) key to Sentinel HL (Driverless configuration) key:
Create a Base Product or Modification Product that contains the Upgrade to Driverless attribute. The Product can be created exclusively to upgrade the Sentinel key, or the Upgrade to Driverless attribute can be included in a Product that licenses or modifies the license for a protected application. Apply the Product to the Sentinel HL (HASP configuration) key to be upgraded.
Please be informed that this process is irreversible.
For another concern, kindly drop us an email at technical.support@gemalto.com or raise the concern through Gemalto Support Portal https://supportportal.gemalto.com/csm/ along with the code snippet/sample and brief description of the issue being faced.
Thank You !