Re : SafeNet Dual USB Not Recognized in Windows 7
Hi Tony,Yes, it seems that the issue is with the key only, please go ahead with the replacement of the same.Thanks,Heena
View ArticleRe : RNBOsproGetVersion()
Dear Customer,I would like to share that Gemalto Engineering has released the fixed SuperPro Library for this issue.Please login to Gemalto Customer Support Portal...
View ArticleRe : List of files to distrubute
Dear User, Thanks for the reply and clarification. You have mentioned about haspdnert.dll so it appears like we have .net application to be protected and deployed. Please feel free to correct me if...
View ArticleRe : Software does not recognize HASP HL dongle license information
Hi Simon,Kindly share some more information. The error that you mentioned is Vendor specific not sentinel one. Kindly contact your vendor so that they can contact us. Also1- Kindly check if you can see...
View ArticleSentinel LDK Runtime release history archive
Hi,Where can I find archive of readme files for each new release of LDK runtime driver? I know that each new release has history of previous fixes or changes, but I'm interested in Windows OS support...
View ArticleRe : RNBOsproGetVersion()
Gaurav -- Thank you. I have added the new spromeps.lib and spromeps.h.It appears to me that the new RNBOsproGetVersionEx() function is not working correctly. As a test I completely removed the SuperPro...
View ArticleRe : RNBOsproGetVersion()
Hi Luke,As this would require detailed investigation, please get in touch with us over Customer Support Portal (https://supportportal.gemalto.com/csm/) or send an email to...
View ArticleRe : RNBOsproGetVersion()
Hi,We're also seeing problems with Sentinel Super Pro after installing the Windows 10 1803 update. The API Call RNBOsproFindFirstUnit returns error 12 (SP_DRIVER_NOT_INSTALLED) when called from a Java...
View ArticleRe : RNBOsproGetVersion()
Hi Darryl,Thanks for writing in !Kindly raise a service request with us through Gemalto Customer Support Portal (https://supportportal.gemalto.com/csm/) or send an email to...
View ArticleRe : Sentinel LDK Runtime release history archive
Hello Damir, Thanks for raising your concern. Please be informed that operating system list provided in the release notes is for tested OS versions checked for the particular RTE release. This...
View ArticleRe : Sentinel LDK Runtime release history archive
Hi Parth,In ideal world we all want our customers to run the latest versions since there are always some bug fixes and improvements. In reality however we all know that it is impractical. Various...
View ArticleRe : Sentinel LDK Runtime release history archive
Hi Damir, Thanks for the response.We sincerely understand the importance of this concern for you. However, this requirement seems practically not rational. We dont suggest to make RTE recommendations...
View ArticleSoftware won't detect multiple HASP keys at once (but computer does)
We use Geostudio in our office, and a few years back, we started running into a problem where the software wouldn't detect multiple HASP keys being used at once. This is a problem because the software...
View ArticleRe : Software won't detect multiple HASP keys at once (but computer does)
HI Shawn,Hope you are keeping well.We need to further investigate on this issue, kindly create ticket in Gemalto Support Portal "https://gemalto.service-now.com/csm".Regards,Anubhav
View ArticleRe : RNBOsproGetVersion()
Hi! I've successfully used this thread to fix an issue with MecSoft's VisualCAM for Solidworks 2014. I had a similar problem to that at the top of this thread; my hardware key (a sentinel SuperPro)...
View ArticleRe : RNBOsproGetVersion()
Dear Oliver,Thanks for writing in !I am glad to know that the shared solution helped you. Please feel free to get back to us.Regards,Gaurav Bhanot
View ArticleRe : RNBOsproGetVersion()
I have resolved my issue with help from Gemalto Customer Support. The Java DLL sxjdk.dll has to be built using files from the Sentinel SuperPro SDK version 7.1.0 plus the above update.In summary -...
View ArticleRe : Sentinel LDK Runtime release history archive
Parth,I think you misunderstood my intentions about this feature. The plan is not to recommend version Y to update from version X. The intention is to say version X is not supported with this OS...
View ArticleRe : Sentinel LDK Runtime release history archive
Hello Damir, Thank you for the explanation and correcting us.We are glad to know that the needed information has been found.We appreciate your efforts in raising discussions on forum.Regards,Parth...
View Articlehaspdinst -i returns error
What do the parameters and status codes mean in this error?Sentinel Run-time Environment Installer v. 7.41Error when starting the hardlock service with parameters 1168 193 1.This is an internal error....
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