Re : RNBOsproGetVersion()
Hi Darryl,Thanks for sharing the feedback and the information.I am glad to know that your concern has been taken care. Please feel free to get back to us, would be glad to assist.Regards,Gaurav Bhanot
View ArticleRe : haspdinst -i returns error
Hi Todd,Thanks for reaching out to Gemalto.Per Microsoft error code list <https://msdn.microsoft.com/en-us/library/windows/desktop/ms681382(v=vs.85).aspx>, status code 193 reflects error message...
View ArticleGoogle Chrome Version 67.0.3396.62 (Official Build) (64-bit) is unable to...
Hi!I would like to bring to your kind attention that Google Chrome Version 67.0.3396.62 (Official Build) (64-bit) on Windows 8.1 is unable to correctly render Sentinel EMS portal, only few UI elements...
View ArticleWindows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys
My customer has BSOD problem of aksdf.sys when Windows Server starts.It seems that Windows Update installs incompatible updates against HASP runtime 6.51.- Windows Server 2012 (Japanese)- HASP Runtime...
View ArticleRe : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys
Hi Kenji,Version 6.51 was very old and may have some issue.Latest version 7.8 is officially supported on Windows Server 2012. Please install the latest version and let us know if you face any issues.It...
View ArticleRe : Google Chrome Version 67.0.3396.62 (Official Build) (64-bit) is unable...
Hi Oleg,Please share if you are facing this issue on multiple machines or single?I tested on my end with the same version of chrome and EMS is opening fine.Also share the version of EMS used at your...
View ArticleRe : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys
Sure. I'll wait for your update.Regards,Ashish
View ArticleRe : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys
Installing HASP Runtime 7.80 helped!These 4 updates are installed and Windows Server 2012 restarted successfully. My company's app (with HASP HL) works too!KB4099634- Security and Quality Rollup for...
View ArticleRe : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys
Thanks for the details Kenji.Good to know that the issue is resolved.Closing this thread.Regards,Ashish
View ArticleRe : Google Chrome Version 67.0.3396.62 (Official Build) (64-bit) is unable...
Hi Ashish,False alarm, sorry. I assume it was a glitch on my side, today I am not facing this issue anymore. JFYI, I use Sentinel EMS for Sentinel LDK v.7.8.Thank you for you kind attention!Warm...
View ArticleRe : Google Chrome Version 67.0.3396.62 (Official Build) (64-bit) is unable...
Hi Oleg,Good to know that the problem no longer persists.Please feel free to contact us if you face any other issues. Closing this thread.Regards,Ashish
View ArticleApplication slowed down after enveloping
We have an application composed of the main exe and several assemblies (dll's).All written in .Net Framework.Once we used Sentinel EMS Envelope to protect the exe and selected (one) dll (assemblies)...
View ArticleSlow recovery of session licenses.
We would like to protect the selected program to be licences-ed for 1 (one) running process only. We used the HL/Product admin mode and choose the concurrent licenses 1 - count each session.We...
View ArticleRe : Application slowed down after enveloping
Hi NEOJG,When the application is run, the protected files get decrypted at the runtime. This causes some difference in performance. The delay can vary depending on the size of protected file or number...
View ArticleRe : Slow recovery of session licenses.
Hi NEOJG,Please confirm the following-The application is using the license from a locally connected key or from network."Once the application is closed the license key is still occupied for some few...
View ArticleRe : Slow recovery of session licenses.
We use "locally connected" software dongle - HL admin mode YES we verified that the service is actually closed
View ArticleRe : Slow recovery of session licenses.
Please share the status after testing with hasp_rt.exe file.We may need to do detailed investigation if you still face the issue. Please contact us on our customer portal...
View ArticleRe : Slow recovery of session licenses.
After adding hasp_rt.exe and dll's the service still blocs.Please take a look at the attached screen dumps.First shows the session status after running the application (service) - what bothers me is...
View ArticleRe : Slow recovery of session licenses.
Hi NEOJG,In case of .Net or Java applications there can be more than one sessions connected when the application is used.This is because they use Method Level protection. So number of sessions can...
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