Re : Unable to install akshasp.inf
Hi Gaurav,Sorry for the delay. I downloaded the latest installer as you linked and tried both commands successively. My error code is now 42 5 1317 -1906441208.I have also tried it with different...
View ArticleRe : driverless HASP on mac
Hi Kevin,To use our functionality you need to use libHasp API's.Thanks,Heena
View ArticleRe : Problems with aksusb and key
Hi Dmitri,Kindly try to use forget password option and check whether you receive password or not.If not, kindly send one email to "technical.support@gemalto.com" with your query.Regards,Anubhav
View ArticleRe : Trouble running sentinel license manager service
I went ahead and tried it without McAfee installed and it did not have any change in behavior. have we confirmed that the driver installer is compatible with windows 10 version 15063?
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Error on Protection key update
Hi.When try to load the c2v file into the EMS version 7.5 to create a new entitlement (v2c file), I receive the message "Unable to retrieve Protection Key for Key ID - XXXXXXX".In Sentinel Admin...
View ArticleRe : big problem
hi one thing else please may this help me i called dll file this dll using pow function double(x,y,z)z=pow(x,y) okay i called it cause i understand it parameter for this (x return double ,y return...
View ArticleRe : Trouble running sentinel license manager service
Hi Maxwell,Yes, the drivers are compatible with this version.This may need detailed investigation. Please get in touch with our support team at technical.support@gemalto.com keeping your application's...
View ArticleRe : Error on Protection key update
Hi Vasea,This error generally occurs when the c2v record is not available in database.Please try to checkin the c2v and share the result.Then follow the below mentioned steps and confirm if you get any...
View ArticleRe : Error on Protection key update
Hi, Heena.Thank you for your reply.I no longer have records with this key in the database, the key went directly to the client and it generated the c2v file.The c2v file is ok (valid with xml...
View ArticleRe : Unable to install akshasp.inf
Hi Nathan,Thanks for the update.This would require detailed investigation. Please get in touch with us through Gemalto Customer Support Portal <https://supportportal.gemalto.com/csm/>. Kindly...
View ArticlePlease Help
Hello.I've got DONGLE (sentinel HASP key) for one software.and i've got SafeNet Sentinel Hardware Key RTCaslo.is there any ways to make SafeNet Sentinel Hardware Key RTC HASP?or can i duplicate HASP...
View ArticleNeed Help
Hello.I've got DONGLE (sentinel HASP key) for one software.and i've got SafeNet Sentinel Hardware Key RTCaslo.is there any ways to make SafeNet Sentinel Hardware Key RTC HASP?or can i duplicate HASP...
View ArticleRe : Unable to install akshasp.inf
Hi Gaurav,I'm not able to register on your customer support portal as I don't have a customer number. Pasted below is my log file as I'm not able to attach it here.
View ArticleRe : Need Help
Dear Customer,Thanks for reaching out to Gemalto.Please be informed that there is no way to convert Sentinel Hardware Key (SHK) RTC to HASP configuration key or vice versa. Feel free to get back to...
View ArticleRe : Please Help
Dear Customer,This query has been answered at http://sentineldiscussion.gemalto.com/topic/need-help#43161000001894014Thank You,Gaurav Bhanot
View ArticleRe : Error on Protection key update
Hi Vasea,You need to checkin the c2v first so that its entry can be done in database.Then you can use the option to create v2c from that c2v. Please share if you are getting any error now.Thanks,Heena
View ArticleRe : Error on Protection key update
We received another c2v file from the client and everything is ok. Thank you very much.Vasea
View ArticleRe : Unable to install akshasp.inf
Thanks for the update.Could you please mark an email at technical.support@gemalto.com along with the aksdrvsetup.log?Kindly include your vendor in the email.Thank You,Gaurav Bhanot
View ArticlePNP Detected Fatal Error
hii have below on different Servers, and both with Windows Server 2012R2 and Server 2016 (servers are Dell R730)i have a hasp key, and installed the driver Sentinel_LDK_Run-time_setup dated 2018when i...
View ArticleRe : Error on Protection key update
Hi Vasea,Good to know that the issue is resolved.Please feel free to get back in case of any queries.Thanks,Heena
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