Re : How to cleanup the machine
Hi Neeraj,Please confirm the LDK/EMS version you are using at your end.If the EMS version is less than 7.6 you need to take a fresh c2v (having machine fingerprints) from customer machine and generate...
View ArticleRe : big problem
Hi Ahmed,As requested earlier as well, it seems you have not gone through our product implementation details. Therefore, it is requested to post all your queries to our Support Portal in order to take...
View ArticleRe : big problem
HI IM SORRY I KNOW I DISTURB YOU I WANT JUST 2 THINGS FIRST THAT SOLVE THIS FIRST CASE TO PROTECT MY ORACLE APPLICATION THROUGH HASP HL NETTIME SECOND CONTROL OF NUMBER OF USERS TO ACCESS MY...
View ArticleRe : big problem
Hi Ahmed,Sorry it didn't mean that you are disturbing us, its just we want to take care of your queries in a better way so I asked you to share the same over support portal.We will be there to resolve...
View ArticleDoes Envelope v7.6 lost drag and drop support?
Hi! I use Sentinel Envelope v7.6.1.71047 and noted that I am unable to drag and drop exe and dll files into Programs panel. I am getting a crossed circle when I try to drop a file in any of 3 visible...
View ArticleRe : Does Envelope v7.6 lost drag and drop support?
Hi Oleg,Thanks for your query !I would like to inform that the functionality to drag and drop a program in LDK Envelope for protection is available in LDK 7.6. Could you please try to add desired...
View ArticleRe : big problem
hinothing new about make a dll and call it from oracle 6iits important i already have hasp HL NET BUT STILL NOT CONNECT WITH MY APPLICATION THANK YOU
View ArticleRe : big problem
Hi Ahmed,As we wrote you previously, please contact the Sales department for further queries.Thanks,Heena
View ArticleClik here to view.
URGENT PLEASE - EMS 7.5 & 7.6 - Entitlement and Customers pages not loading...
hi,I just reinstalled a new virtual machine and reinstalled EMS 7.6. It is strange that the EMS console indicates to the login a connection to version 7.5 while the administration console is at 7.6.I...
View ArticleRe : Does Envelope v7.6 lost drag and drop support?
Hi Gaurav,I would like to confirm that I can add programs (exe, apk, and dll) using "Add Programs" button without any error under log message. I also unable to drag and drop them on Program panel. Same...
View ArticleRe : Installing Sentinel LDK 7.7 update: Java issue
Hi Parth,Thanks a lot for your kind solution!I was in a hurry so I have downloaded the Java jre1.8.0_141 and installed it, later I have complete installation and got running Sentinel EMS. I would like...
View ArticleRe : Installing Sentinel LDK 7.7 update: Java issue
Hello Oleg, Thank you for the reply.However, The problem appearing was earlier found with the Java JRE 8u151 on Sentinel EMS 7.6 . The same was fixed within Sentinel EMS 7.7. Although, it is not known...
View ArticleRe : Does Envelope v7.6 lost drag and drop support?
Hi Oleg,Thanks for confirming that you are able to add unprotected programs using "Add Programs" button in Sentinel Envelope. Please note that no issue should be faced on drag and dropping a supported...
View ArticleJRE version for each EMS version
Hi,where to find or how to know the exact JRE java version needed for each EMS ?it seems that too recent java upgrade could break some install and less recent one is not really secure.some explanations...
View ArticleRe : JRE version for each EMS version
Hello Fabrice, Thanks for raising the concern.For this requirement, you can check the "Installation guide" provided within the documentation for Sentinel LDK as reference on tested java runtime...
View ArticleRe : URGENT PLEASE - EMS 7.5 & 7.6 - Entitlement and Customers pages not...
Hello Fabrice, Thank you for keeping us informed.However, the behavior appearing seems to be related to an earlier known conflicts with the Sentinel LDK 7.6 and java update JRE 8u151. The same has been...
View ArticleSentinel drivers do not work with latest Windows Insider update
I've been using the Sentinel USB dongle for years, but the latest Windows Insider update (slow ring) has made the dongle unusable because there is an incompatibility issue with the device drivers. I...
View ArticleRe : Sentinel drivers do not work with latest Windows Insider update
Hi Mark,Hope you are keeping well.Please download latest command-line driver from our website. For Command Line Installer " http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dID=8589947873 "...
View ArticleRe : Sentinel drivers do not work with latest Windows Insider update
Thank you for the response. Unfortunately, that solution did not work. Your software is embedded in another program called MusicMaster, so it does not live in its own directory on my machine. I even...
View ArticleRe : Sentinel drivers do not work with latest Windows Insider update
Hi Mark,Kindly follow below steps and share requested information:1- Go to Device Manager in your machine.2- Connect your key (USB dongle).3- Expand USB controller option in Device Manager.4- Share...
View Article