Quantcast
Channel: Gemalto Sentinel Customer Discussions
Viewing all articles
Browse latest Browse all 1619

URGENT PLEASE - EMS 7.5 & 7.6 - Entitlement and Customers pages not loading while connected

$
0
0
hi,

I just reinstalled a new virtual machine and reinstalled EMS 7.6. It is strange that the EMS console indicates to the login a connection to version 7.5 while the administration console is at 7.6.

I then imported my database using the following procedure: http://sentineldiscussion.gemalto.com/topic/how-do-i-completely-transfer-all-database-to-another-computer

I can log into the EMS console without any problem. It is possible to use all the tabs except Entitlements and Customers. These pages are launched and nothing is displayed (Loading ...).

The Chrome console indicates an error:
Uncaught TypeError: Can not read property 'value' of null
    
at createEntitlementTable (entitlementManagement.js? version = 7.5.0: 1105)
    
at initEntitlement (entitlementManagement.js? version = 7.5.0: 379)
    
at eval (eval at handleResponse (entitlementManagement.js? version = 7.5.0: 10480), <anonymous>: 1: 1)
    
at Request.handleReponse [as handleResponse] (entitlementManagement.js? version = 7.5.0: 10480)
    
at CallBack.handleSuccess [as success] (jsLibInterface.js: 287)
    
at Object.handleTransactionResponse (utilities.js: 17)
    
at utilities.js: 17

My version of Java is (SentinelEMSw) : %JRE_HOME%\bin\server\jvm.dll (it's a fresh express install)

I do not dare to update it for fear of completely breaking the console.

What can I do is very urgent because I can't generate keys anymore!

Thank you for your help.


My logs seems to normal but the localhost give me that error :

GRAVE: "Servlet.service()" pour la servlet jsp a lancé une exception
java.sql.SQLException: Invalid column name 'BatchCode'.
    at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:368)
    at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2820)
    at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2258)
    at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:632)
    at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQLQuery(JtdsStatement.java:477)
    at net.sourceforge.jtds.jdbc.JtdsPreparedStatement.executeQuery(JtdsPreparedStatement.java:776)
    at com.mchange.v2.c3p0.impl.NewProxyPreparedStatement.executeQuery(NewProxyPreparedStatement.java:76)
    at org.hibernate.engine.jdbc.internal.ResultSetReturnImpl.extract(ResultSetReturnImpl.java:82)
    at org.hibernate.loader.plan.exec.internal.AbstractLoadPlanBasedLoader.getResultSet(AbstractLoadPlanBasedLoader.java:449)
    at org.hibernate.loader.plan.exec.internal.AbstractLoadPlanBasedLoader.executeQueryStatement(AbstractLoadPlanBasedLoader.java:202)
    at org.hibernate.loader.plan.exec.internal.AbstractLoadPlanBasedLoader.executeLoad(AbstractLoadPlanBasedLoader.java:137)
    at org.hibernate.loader.plan.exec.internal.AbstractLoadPlanBasedLoader.executeLoad(AbstractLoadPlanBasedLoader.java:102)
    at org.hibernate.loader.entity.plan.AbstractLoadPlanBasedEntityLoader.load(AbstractLoadPlanBasedEntityLoader.java:186)
    at org.hibernate.persister.entity.AbstractEntityPersister.load(AbstractEntityPersister.java:4126)
    at org.hibernate.event.internal.DefaultLoadEventListener.loadFromDatasource(DefaultLoadEventListener.java:503)
    at org.hibernate.event.internal.DefaultLoadEventListener.doLoad(DefaultLoadEventListener.java:468)
    at org.hibernate.event.internal.DefaultLoadEventListener.load(DefaultLoadEventListener.java:213)
    at org.hibernate.event.internal.DefaultLoadEventListener.onLoad(DefaultLoadEventListener.java:146)
    at org.hibernate.internal.SessionImpl.fireLoad(SessionImpl.java:1070)
    at org.hibernate.internal.SessionImpl.immediateLoad(SessionImpl.java:976)
    at org.hibernate.proxy.AbstractLazyInitializer.initialize(AbstractLazyInitializer.java:174)
    at org.hibernate.proxy.AbstractLazyInitializer.getImplementation(AbstractLazyInitializer.java:286)
    at org.hibernate.proxy.pojo.javassist.JavassistLazyInitializer.invoke(JavassistLazyInitializer.java:185)
    at com.sfnt.ems.domain.Customer_$$_jvstb03_37.getCstmrname(Customer_$$_jvstb03_37.java)
    at org.apache.jsp.WEB_002dINF.jsp.entitlementSearchGrid_jsp._jspService(entitlementSearchGrid_jsp.java:135)
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
    at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:395)
    at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:339)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
    at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:604)
    at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:543)
    at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:954)
    at org.apache.jsp.WEB_002dINF.jsp.entitlementContents_jsp._jspService(entitlementContents_jsp.java:808)
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
    at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:395)
    at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:339)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
    at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:604)
    at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:543)
    at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:954)
    at org.apache.jsp.WEB_002dINF.jsp.EntitlementMain_jsp._jspService(EntitlementMain_jsp.java:86)
    at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432)
    at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:395)
    at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:339)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
    at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486)
    at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411)
    at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
    at org.springframework.web.servlet.view.InternalResourceView.renderMergedOutputModel(InternalResourceView.java:168)
    at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:303)
    at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1228)
    at org.springframework.web.servlet.DispatcherServlet.processDispatchResult(DispatcherServlet.java:1011)
    at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:955)
    at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:877)
    at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:966)
    at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:857)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:620)
    at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:842)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:88)
    at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.sfnt.ems.web.TomcatHttpHttpsTrickFilter.doFilter(Unknown Source)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.sfnt.ems.web.EscapeHTMLFilter.doFilter(Unknown Source)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.sfnt.ems.web.AuthorizationAndLoggingFilter.doFilter(Unknown Source)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.sfnt.ems.web.AuthenticationFilter.doFilter(Unknown Source)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.sfnt.ems.web.CSRFFilter.doFilter(Unknown Source)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at com.sfnt.ems.web.DOSPreventionFilter.doFilter(Unknown Source)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
    at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:503)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)
    at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
    at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
    at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
    at java.lang.Thread.run(Unknown Source)



Viewing all articles
Browse latest Browse all 1619

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>