Re : Sentinel USB Driver
Hi,I think if you are getting drivers listed in the Control Panel and the key is also seen in Device Manager then that should be enough.Please do not depend completely on the results of SAM tool. Also,...
View ArticleRe : Remove Sentinel Keys or Change Hardware profile
Hi Cinohee,Hope you are keeping well.Please explain your query again. As per my understanding, you want to delete SL license from target machine and want to change hardware (Fingerprint) so you license...
View ArticleRe : Sentinel USB Driver
Hi Bradley, SAM is checking the registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Rainbow Technologies\Sentinel System Driver To tell if the "USB drivers" are installed. If you don’t have...
View ArticleHow to map software versions to licenses? How to enable older Software to run...
Hello,I'm rather new to the Sentinel licensing idea, but I have read a lot of documentation and also made some experiments.I couldn't find an answer to a very basic question about version...
View ArticleRe : Remove Sentinel Keys or Change Hardware profile
There is two type of problem1: when user install key server when network is enabled its OK by changing mac address user key server warn hardware changed2- when user install without mac enabled...
View ArticleRe : How to map software versions to licenses? How to enable older Software...
Hi Armin,Thanks for your query.Please note that in case there are multiple versions of your software to be bound. The licensing depends on the approach of using different or same license terms for all...
View ArticleRe : Remove Sentinel Keys or Change Hardware profile
Hi Cinohee,Thank you for reply.For better understanding in your use case, kindly send one email with your query to "technical.support@gemalto.com".Regards,Anubhav
View ArticleCannot deinstall Sentinel HASP vendor Suite 5.10.1.17165 (Windows 7)
While trying to install Sentinel LDK it tried to deinstall the Sentinel HASP vendor suite which had been installed sometime in the past. Got an error message that setupclnt.msi could not be found.It...
View ArticleRe : Cannot deinstall Sentinel HASP vendor Suite 5.10.1.17165 (Windows 7)
Hi Christoph,Hope you are keeping well.We received your email on our support portal for above issue and case is now assigned to me.We will discuss on this issue over the email from now.Regards,Anubhav
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Re : Sentinel USB Driver
Hi Olivier, thank you very much for the email and update, I was able to access the web portal and it does look like everything is correct exepect is the Key ID suppose to be listed as 0?Thank you for...
View ArticleRe : SuperPro driver not loading on Windows 10
The cause of this problem appears to be that the signature for the latest SuperPro driver expired on April 7, 2017. Our customer has Device Guard enabled in their Windows 10 group policy and Device...
View ArticleRe : SuperPro driver not loading on Windows 10
Hi Terry,Hope you are doing good.Thanks for the details. You can reach out to support (technical.support@gemalto.com or crmprod@gemalto.com) for any further queries.Thanks,Heena
View Articlecan't update to sentinel LDK runtime setup 7.6
hi,I am using windows 10 version 1703 and a NVIDIA Geforce GT 710.installing sentinel LDK runtime setup 7.51 works fine.but when I am trying sentinel LDK runtime setup 7.6 it stopped and gives the...
View ArticleRe : can't update to sentinel LDK runtime setup 7.6
Hello Dragos, Thanks for raising the concern.It seems that there might be some conflict with the running hardlock service while upgrading the runtime drivers.Please be advised to first uninstall...
View ArticleRe : How to map software versions to licenses? How to enable older Software...
> Please suggest if my understanding is correct as per steps mentioned below.Yes, your understanding is correct, but regarding my question it seems not to be complete.Of course, v3.0 would not...
View ArticleRe : SuperPro driver not loading on Windows 10
Dear Customers, Our current “Sentinel System Driver 7.5.9” and “Sentinel Protection Installer 7.6.8” do not support Windows 10 Professional with “Device Guard” enabled and Windows 2016 Server with...
View ArticleUninstall/Deactivate unlocked product (temporary license)
I created a "Bundle Unlocked Products" in EMS and included it in the RTE installer and installed it.This license is not shown in the Admin panel (localhost:1947), correct ?Is there a way to delete that...
View ArticleRe : Uninstall/Deactivate unlocked product (temporary license)
Hi Urs,Thanks for raising the concern.Yes, all licenses appears on ACC portal except SL-Usermode.could you please confirm the license type defined ?Regards,Parth
View ArticleRe : Uninstall/Deactivate unlocked product (temporary license)
Thanks for the answer.Yes, it's SL-Usermode.
View ArticleRe : Uninstall/Deactivate unlocked product (temporary license)
Hello Urs, Thanks for the confirmation.User-mode licenses are kept hidden standalone licenses. These licenses don't appear on admin control panel. Although, there is no way to delete the licenses...
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