Re : sentinel HL key driver problem
Dear Customer,Hope you are doing well.Unfortunately, I am not able to see the attachments. Kindly share the same again.Please note that it could be possible that the Sentinel HL key has become...
View ArticleProgram performances after protection
Hi all,I'm analyzing the performances of a test program after protection with Sentinel LDK Envelope 7.4Attached you can find the test program. Without protection the execution lasts 30ms. If I protect...
View ArticleRe : Program performances after protection
Hi Matteo,Hope you are keeping well.Yes, Envelope protection increases startup time for any executable but we need to investigate further on this issue. Kindly send one email to...
View ArticleRe : sentinel HL key driver problem
Hi - check attachment again- and if the Sentinel HL key has become faulty why it be appeared in device manager with yellow sign.- i don't know what is Type of HL key but it is the green one and used...
View ArticleRe : Program performances after protection
Hi,I've sent the email. The method that I call is not during startup... And is the same also if that method is not in the .exe file but in another dll...Let me knowRegardsMatteo
View ArticleRe : Program performances after protection
Hi Matteo,I have assigned your ticket to me.We will discuss further on this issue through our ticket.Regards,Anubhav
View ArticleRe : sentinel HL key driver problem
Hello Akram, Thanks for the response.This could be key specific issue as you have tested on multiple machines and tried the latest run-time drivers.Hence for further investigation to confirm, please...
View ArticleDongle as HID Device
Hello, i have a ESX VM with Windows 7. If i plug in the dongle, the device Manager Show the donlge as a HID (Human Interface Device) To install the Driver from the common folger in Programm x86 is not...
View ArticleRe : Dongle as HID Device
Hi Sven,Hope you are doing well!Thanks for sharing the concern, I will try my best to answer the same.Kindly try to download the latest HASP driver from the below location:Link:...
View ArticleRe : Is it possible upgrade protection key and master key to driverless?
Hello Diuming, Just a clarification on your first question:Q1)Is it possible to upgrade protection key and master key to driverless?It is possible to upgrade a "protection key" to driverless using...
View ArticleRMS redundant server stops responding until it is restarted.
We have a customer that is running an RMS redundant server system and they are experiencing periodic stoppages every week or so. The behaviour they see is:1. RMS servers run ok for 1 or 2 weeks.2....
View ArticleRe : RMS redundant server stops responding until it is restarted.
Hi Ian,Hope you are doing well!Thanks for sharing the concern with us.This is not a known issue and there can be many reasons for this issue to occur.As this concern might need some investigation, it...
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SuperPro driver not loading on Windows 10
I have a client trying to run our SuperPro protected software under Windows 10. The Sentinel System Driver (Version 7.5.8.0) installation runs without error. When the client tries to run our software...
View ArticleRe : SuperPro driver not loading on Windows 10
Hi Terry,A support ticket has already been created for the query raised by you. Our Engineer will get back to you over the same at earliest.Please feel free to get back in case of any...
View ArticleRe : SuperPro driver not loading on Windows 10
I too am having this exact problem with a client. Can you open a ticket for me as well?Thanks!
View ArticleRe : SuperPro driver not loading on Windows 10
Hi Brad,Please share your details over our Support ID i.e. technical.support@gemalto.com or crmprod@gemalto.com along with the exact issue.Thanks,Heena
View ArticleSentinel USB Driver
After running both the Sentinel Protection Installer 7.6.8 and Sentinel System Driver 7.5.9, everytime I run the SAM tool it states that the USB driver is missing. I'm installing on a new Dell laptop...
View ArticleRe : Sentinel USB Driver
Hi,For the mentioned issue please check in Control Panel under "Programs and Features", if the drivers are successfully installed then you should have following entries:Sentinel Protection Installer...
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Re : Sentinel USB Driver
Henna, when I check Installed Programs I do see it installed:When I open Device Manager I also see it listed:Here are the listed driver versions and date:Yet when I run the Medic to test I keep getting...
View ArticleRemove Sentinel Keys or Change Hardware profile
HelloI am working on changing hardware profile and removing trail codeIs there anyway to delete Sentinel Keys from windows?I know there is long procedure any body could explain that?How I can change...
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