We have a customer that is running an RMS redundant server system and they are experiencing periodic stoppages every week or so. The behaviour they see is:
1. RMS servers run ok for 1 or 2 weeks.
2. Clients start receiving "error 5" timeouts when checking out new licenses or they are failing to update existing checked out licenses.
3. wlmadmin does not appear to start (i.e. no GUI is displayed) when started on the same host as any of the RMS servers.
4. If the RMS service is stopped and restarted everything starts working again immediately (wlmadmin, licensed apps etc.).
3. wlmadmin does not appear to start (i.e. no GUI is displayed) when started on the same host as any of the RMS servers.
4. If the RMS service is stopped and restarted everything starts working again immediately (wlmadmin, licensed apps etc.).
Notes:
1. No events are recorded in the Windows event log.
2. The customer is running RMS version 8.6.1.1101.
3. The customer has temporarily switched over to standalone licenses and no problems are being reported so this problem seems to be limited to the redundant server technology.
4. The customer does want to use the redundant server functionality to comply with their disaster recovery requirements and have requested that this issue is fixed.
2. The customer is running RMS version 8.6.1.1101.
3. The customer has temporarily switched over to standalone licenses and no problems are being reported so this problem seems to be limited to the redundant server technology.
4. The customer does want to use the redundant server functionality to comply with their disaster recovery requirements and have requested that this issue is fixed.
Please can you advise ?
Ian Steele.