Re : Protected software causing high disk usage in Windows 10!!
Hello Cam, Thanks for the reply. We invite you to raise it with our support team if the issue is believed to be related with protection. We shall now conclude the thread.Regards,Parth
View ArticleUsing hasp_get_info() to get feature name?
Hi Master,Sometimes we need to discussion with our customers when some features have problems.So we use feature name to connect problems and resolve it.I found a strange thing about feature name. Why?...
View ArticleRe : Using hasp_get_info() to get feature name?
Hello Diuming,Thanks for raising the concern.Using the sentinel toolbox, we can check the feature number and name under hasp_get_info() for the key by providing the key ID in scope template using...
View ArticleRe : Using hasp_get_info() to get feature name?
Hi Master,thanks for helptake a look my attached image, pleasefeature51 , feature52 and feature53 are updated(V2C file) by ACC->Update/Attachso, I can get feature names(feature51 , feature52 and...
View ArticleRe : Using hasp_get_info() to get feature name?
Hello Diuming, Thanks for the response.Please try the below shared procedure and confirm if this helps to restore the missing data.1- Go to sentinel EMS > Developer >Export catalog definitions.2-...
View ArticleRe : Using hasp_get_info() to get feature name?
Dear valued customer,Product & Feature name are not written into the Sentinel HL key licensing Memory. Further more to Parth update, here are the several ways the product / feature names are...
View ArticleBSOD for Sentinel LDK Run-time after most recent Windows Update on MS Surface...
The Sentinel LDK Run-time license manager service generates a BSOD on a Microsoft Surface 3 computer after some recent updates from Microsoft. (KB4013418, KB4015217, KB 3150513 ...installed on April...
View ArticleRe : BSOD for Sentinel LDK Run-time after most recent Windows Update on MS...
Dear Customer,Thanks for raising the concern.For the mentioned issue please make sure that you are using our latest driver version 7.54, available at below location:GUI Installer:...
View ArticleRe : BSOD for Sentinel LDK Run-time after most recent Windows Update on MS...
Yes, the computer has had the most recent Sentinel EMS/LDK and Run-time (7.54) installed since it came out, so all Gemalto-related components were up-to-date, prior to the Windows Update took place.
View ArticleRe : BSOD for Sentinel LDK Run-time after most recent Windows Update on MS...
Dear Customer,Thanks for the details.Please send an Email to our support ID for further investigation of the issue.Thanks,Heena
View ArticleProblem using Create Entitlement Web Service
Hi everyone,.i'am trying to create an Entitlement using the "Create entitlement" web service (v73/ws/entitlement.ws).My entitlement has only one product associated, and all the 4 features are set as...
View ArticleRe : Problem using Create Entitlement Web Service
Hi Vanni, Thanks for the details. Please send an Email to our support ID "technical.support@gemalto.com" for further investigation of the issue. Thanks,Anubhav
View ArticleCant Solve: Error When Starting the Sentinel License M. with parameters 1232 0 0
Hello guys, can anyone help me identify the cause of this error:Error when starting the Sentinel License Manager service with parameters 1232 0 0.Status Code: 48 5 832 0.I have a dongle license which...
View ArticleRe : Cant Solve: Error When Starting the Sentinel License M. with parameters...
Hi Andrews,Hope you are keeping well and thank you for sharing this information with us.Please send an Email to our support ID "technical.support@gemalto.com" for further investigation of the issue....
View ArticleRe : Cant Solve: Error When Starting the Sentinel License M. with parameters...
Hello.I'm having the same problem.If you can solve it, can you post the solution?Thanks.
View ArticleRe : Cant Solve: Error When Starting the Sentinel License M. with parameters...
Hi Joelson,Hope you are keeping well.May be your issue is related with antivirus or permission or something else. Please send an Email to our support ID "technical.support@gemalto.com" for further...
View ArticleRe : Cant Solve: Error When Starting the Sentinel License M. with parameters...
Thank you, I will send. However, I've tried to solve it anyway. But the error persists. And when I try to start the hasplms service, it displays Error 1067 or 1053.
View ArticleRe : Cant Solve: Error When Starting the Sentinel License M. with parameters...
Hi Joelson,Thanks for the details.We will wait for your Email to our support ID for further investigation of the issue.Thanks,Heena
View ArticleProblem accessing Sentinel EMS
Hi,I'm totally new to gemalto protection system. Just received the box and installed everything. The "envelop" part is working fine.Now trying to launch "Sentinel EMS" and getting a web page error...
View ArticleRe : Problem accessing Sentinel EMS
Hi Christophe,Thanks for sharing the concern!To understand the issue and troubleshoot on the same further, kindly check the below steps:1. Please check in the Windows Service window if the "Sentinel...
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