Customer finds "Sentinel key not found (H0007)
I bundle a trial license haspdinst.exe installer that lasts for 60 days, my installer program effectively runs the command. How can I troubleshoot this? What are the probable causes for this error?
View ArticleRe : Customer finds "Sentinel key not found (H0007)
Hi Sergio,Thanks for sharing the concern. To troubleshoot further, kindly share the below information: Application is protected with the same feature or not? Is there any License installed? Please...
View ArticleRe : Customer finds "Sentinel key not found (H0007)
Yes it's protected with the same feature. My installer ran haspdinst.exe -i, but no message other than the topic's title showed.If I run "haspdinst.exe -info" I get Drivers version 7.41.Is ACC...
View ArticleSentinel HL Pro key not network-enabled
Hello,We have some HL Pro keys for purchased software (Strakon). We recently discovered the Sentinel Admin Control Center on our computers.We want to investigate if it is possible to use these keys...
View ArticleRe : Sentinel HL Pro key not network-enabled
Hi Donny,Hope you are keeping well.I would like to inform, you are using Sentinel Pro key that is kind of local key so we can not use same as network key. You have already seen am warning message in...
View ArticleAllow to run while key is removed
Hi I am new to LDK so please bare with me if question have been answered before. We plan to use LDK v7.5 to Licensee a client server installation.We will install a network license ( with a hardware...
View ArticleRe : Allow to run while key is removed
Hi Jess,Hope you are keeping well.I would like to inform you that we do not have any license model that fulfill your requirement.Regards,Anubhav
View ArticleRe : Customer finds "Sentinel key not found (H0007)
Hi Sergio,Thanks for sharing the information!To work on the issue further we would need more information and investigation. Kindly e-mail us the details at "technical.support@gemalto.com" for further...
View ArticleRe : Sentinel HL Pro key not network-enabled
Hi Anubhav,We will see what we are going to do with these keys.Thank you for the fast feedback.Regards,Donny
View ArticleRe : Allow to run while key is removed
Hi AnubhavThank you for your quick response.It was my understanding that i could obtain the functionality by implementing a grace period like in Working with Grace Licenses but I did not find any...
View ArticleRe : Sentinel HL Pro key not network-enabled
Hi Donny,Thank you for your reply.Feel free to con tact us whenever you have any query/issue with Sentinel products.Regards,Anubhav
View ArticleRe : Allow to run while key is removed
Hi Jess,Grace Licenses is a part RMS licensing. In LDK-EMS, we do not have same type of functionality.Regards,Anubhav
View ArticleRe : Allow to run while key is removed
Hi AnubhavYou are correct, I will examine if it is possible to change to RMSBest RegardsJess Andersen
View ArticleSecure storage for SL-Admin
We have a client who previously had been issued a SL-Admin licence for our product who claims to have formatted his hard drive and lost the licence.They now want us to issue a new licence (at our cost)...
View ArticleRe : Allow to run while key is removed
Hi Jess,Thank you for reply.Please free to contact us whenever you have any issue/query.Regards,Anubhav
View ArticleRe : Secure storage for SL-Admin
Hi Brett,Thanks for contacting Gemalto.Please follow the initial instructions and share further details on our support email address ‘technical.support@gemalto.com’ or ‘crmprod@gemalto.com’ for further...
View ArticleError from protection key
HelloI am facing the following problem. I have a mac mini running el capitan , i have installed the latest drivers from the website but when i open my software (Dynastrip) i get the following error...
View ArticleRe : Error from protection key
Hello Pentelis, Thanks for raising the concern.From the shared description, we assume that you are using the latest released version of "Sentinel System Drivers" v7.5.4.Please correct if the above...
View ArticleImaged computer lab no longer talks to license server
We use the Sentinel license Manager with the HASP USB dongle to secure one of our programs in a large computer lab at our university. This weekend I used a prototype image and cloned it to all of the...
View ArticleRe : Imaged computer lab no longer talks to license server
Hello Melinda, Thanks for raising the concern. We need some more clarification on the term prototype you have cloned, as mentioned. Have you cloned the OS where license manager was installed to...
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