We have a client who previously had been issued a SL-Admin licence for our product who claims to have formatted his hard drive and lost the licence.
They now want us to issue a new licence (at our cost) and have sent a fingerprint file. How do we check that the licence has actually been lost, and that they are not trying to scam us to get a second licence? Is it possible to reissue the original licence as we have the v2c that was issued to them at the time and the corresponding c2v, everything handled through the LDK API (as we don't use the EMS).
Regards,
Brett