Re : Key Update - SL Key
Hi Christof,Hope you are keeping well.For Entitlement update, we need to use "update Entitlement" web service. Inputs are:1- Entitlement Id2- Updated Entitlement XMLOutput will be required new...
View ArticleUnable to run the sample code provided in Sentinel cloud
Hi team,i am not able to run the API application which is provided by Sentinel Cloud.When i am running the application i am getting the following error log.----- Logging Started on 06/16/16 15:25:30...
View ArticleRe : Unable to run the sample code provided in Sentinel cloud
Hi AnandMohan,Hope you are doing good.As the mentioned query would require some investigation, it is requested to drop an Email to support@safenet-inc.com , for further assistance.Thanks,SafeNet Support
View ArticleApplication not finding HASP when connection over remote desktop.
Dear all,we are suffering the issue where both vendors are pointing to each-other and were we are not getting a solution.We are using an application that makes use of a sentinel HASP Key and it's...
View ArticleRe : Application not finding HASP when connection over remote desktop.
Dear Vincentkindly contact us via email at support@safenet-inc.comso we can try to assist further by requesting some more info and details. In any case, it would be recommended to be also in touch with...
View ArticleRe : Application not finding HASP when connection over remote desktop.
We've deployed a VMware Windows 2012 Instance.Having a similar issue.Drivers are loaded but software fails to identify device.Tried drivers shipped with Install Package from vendor, and latest from...
View Articleend-user help getting solaris hosted key working
Hi there.I'm an end-user attempting to get a Sentinel USB key working with a Sol 10 server.The (licenced) application is running on Windows Server 2012 and talking over network to USB licence key...
View ArticleRe : end-user help getting solaris hosted key working
Hi Andy,Hope you are doing good.As you are connecting the key to Solaris, please confirm is the key LED glowing.Also, kindly check the key in localhost:7002 (license monitor) and confirm the...
View ArticleRe : end-user help getting solaris hosted key working
Hi Andy,in the "Sentinel" dongle family, Safenet/Gemalto developped several product.(Sentinel SuperPro, Sentinel UltraPro, Sentinel Keys, Sentinel HL).Based on the information you provided, your...
View ArticleEnvelope error for protecting Java application.
I'm using the latest LDK Envelope. I can successfully add the ".jar" into the programs list. For a simple test I select only one method to be protected and it successfullly performs the protection...
View ArticleRe : Envelope error for protecting Java application.
Hi Juliana,Hope you are keeping well.We need to investigate this issue further at our end for proper understanding and solution. Please send one email to "support@safenet-inc.com" with complete...
View ArticleRe : Envelope error for protecting Java application.
Hello Anubhav.I've sent an e-mail to support and I'm waiting for answer. Thank you for your reply.Can you tell me if there is any version of the envelope that works with Java 8?Best regards,Juliana.
View ArticleRe : Envelope error for protecting Java application.
Hi Juliana,Thank you for reply.Envelope 7.4 is able to work with Java 8. Regards,Anubhav
View ArticleLinux runtime - not seeing other dongles on the network
I installed the environment runtime on a centos 6.7 machine and I am able to see the network dongles that I have locally. But I can't see other dongles on the network and other machines can't see the...
View ArticleRe : Linux runtime - not seeing other dongles on the network
Dear Customer,Thanks for your query.It seems that the local HL key is visible in the Admin Control Center.Please follow the given instructions in order to see all the HL keys available in the network...
View ArticleAndroid support
I have been looking at the documentation but cannot find anything concrete on how android support works. From what I found, LDK v7.3 has android support for HL and SL, but how does this work? How do...
View ArticleRe : Android support
Hi Esbeida,Hope you are keeping well.Please see the attached files for your reference and let me know if you have any other query.Regards,Anubhav
View ArticleErrors with Sentinel HL SuperPro and Windows 2012
Hi,We face serious unpredictable errors about our environment since we pass to Windows 2012 R2 as our standard operating system.The Key doesn't look like present at all. Error code is...
View ArticleRe : Errors with Sentinel HL SuperPro and Windows 2012
Hi Olivier,Thanks for your query ! It appears that the issue may have occurred due to VMware ESXi. Kindly share the following details in order to check and confirm. Does the issue appear on physical...
View ArticleUanble to connect to Business Studio Server. ... Error Code: 7401.
Hello everyone. I hope someone here can help me with this.We are moving our Vendor Suite (V. 5.12) to another server. We've transferred the SRMServer database to the new server and we've installed the...
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