Dear all,
we are suffering the issue where both vendors are pointing to each-other and were we are not getting a solution.
We are using an application that makes use of a sentinel HASP Key and it's currently working fine on the workstations but since they are getting their age we going to move to thin clients that are connecting to our VDI-infrastructure.
We test the image on the VMware console (and hardware key in a USB anywhere device) then all works fine but when we tested the first TC we are getting the message “Wrong or missing key”.
Our software vendor says "You are not allowed to sue the program with more than one “pc section” at the time (remote desktop create one section each user). You must use remote sw as teamviewer that show you real desktop.".
Our server support vendor says "it's a programmatic issue where the key is approached differently on console then by RDP". The other application (who also uses a hardware key of the same type) is working fine.
My feelings says that the server support people are supplying us a correct answer but I would like to hear it from the people of sentinel support if this is correct.