Dear Vincent
kindly contact us via email at support@safenet-inc.com
so we can try to assist further by requesting some more info and details. In any case, it would be recommended to be also in touch with the Vendor of your application - meaning our direct customer purchasing directly the dongles from us - so everyone in the loop is aligned and your Vendor will be able to provide us with info that you, as final user, do not know because related to the version of protection they implemented. In some cases, this makes a difference in terms of functionality available (included VM platform supports).
thanks
Ilaria
Safenet\Gemalto
kindly contact us via email at support@safenet-inc.com
so we can try to assist further by requesting some more info and details. In any case, it would be recommended to be also in touch with the Vendor of your application - meaning our direct customer purchasing directly the dongles from us - so everyone in the loop is aligned and your Vendor will be able to provide us with info that you, as final user, do not know because related to the version of protection they implemented. In some cases, this makes a difference in terms of functionality available (included VM platform supports).
thanks
Ilaria
Safenet\Gemalto