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Errors with Sentinel HL SuperPro and Windows 2012

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Hi,

We face serious unpredictable errors about our environment since we pass to Windows 2012 R2 as our standard operating system.

The Key doesn't look like present at all. Error code is SP_UNIT_NOT_FOUND

The point is always the same : We need to retry many times (our loop stop is now 50 and we retry every half second). When we start the verification, it may take several tries to finally get the key.

The newer problem is we are not able to restart our service (loop 51 times). The last windows update runs during the night. We decide to remove it.

The KB's removed are (and I suspect it is really only about 3 of them that matter).

3172727
3170455
3170377
3170106
3169704
3168965
3164024
3163247
3173424

It finally work after removal.

The difference in behavior between 2012 and our previous environment is that the key seems sleeping between verification (we verify every 5 mins or when a user login).

Why we have this problem on Windows 2012 R2 and behavior?

We run windows 2012 R2 over VMware ESXi 5.5.0, 2403361 on a HP DL380 Gen8 (Intel Xeon E5-2620 @ 2.00 GHz) computer.


Best regard 
Olivier


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