Re : Errors when installing akspccard.inf file
I attempted an install with 7.9 but got the same error. What details do you need about the Citrix environment?
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The software Bioexplorer has worked so far, and currently does not work and...
The software has worked so far, and currently does not work and gets a message (attached screenshot) ... What will happen with this software? I have a license I purchased
View ArticleRe : Errors when installing akspccard.inf file
Hello JoshuaThank you for the response.As checked in release notes, the Citrix VDI environment is not among mentioned officially tested environments for virtual machines to be used with Sentinel...
View ArticleRe : The software Bioexplorer has worked so far, and currently does not work...
Dear Customer,Thanks for raising the concern.This would require detailed investigation along with some inputs from your application vendor. Please get in touch with us through your vendor via Gemalto...
View ArticleDisabled due to cloning(Hardware Change)
Hello,I have met a trouble after applying the license files(*.v2c files) whcich the vendor send us on the particular physical machine.The messages 'Disabled due to cloning(Hardware Change)' was shown.I...
View ArticleRe : Disabled due to cloning(Hardware Change)
Hi Kim,Your application vendor should be able to help you with this issue.Please collect a fresh C2V from the problematic machine and share it with the application vendor to check with hardware...
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Install Sentinel-LDK_SDK Failed
When installing Sentinel-LDK_SDK 7.9 in Windows 10.I got message "Error when staring the Sentinel License Manager service with parameters 1232 0 0"Status Code: 48 5 938 0How to fixed it?
View ArticleRe : Disabled due to cloning(Hardware Change)
Hi Ashish,Thank you for your reply.I try to talk about this matter with the application vendor.Best regards,
View ArticleRe : Disabled due to cloning(Hardware Change)
Hi Kim,Sure. Marking the thread as closed.Regards,Ashish
View ArticleRe : Disabled due to cloning(Hardware Change)
Hi Ashish,I sent the request to the application vendor, but it may take several days.I am hurrying a lot.Can I check the c2v file myself which hardware parameters are detected as changed?Best regards,
View ArticleRe : Disabled due to cloning(Hardware Change)
Hi Kim,The C2V has some vendor specific information and can be decoded on vendor side only.Unfortunately, the only option is to wait for the vendor.Regards,Ashish
View ArticleRe : Disabled due to cloning(Hardware Change)
Hi Ashish,I understand it.I will close this thread soon.Thank you for your support.Best regards,
View ArticleRe : Install Sentinel-LDK_SDK Failed
Dear User, Thanks for raising the concern.It seems that the Sentinel Runtime drivers were not installed during the Sentinel LDK installation. The error message suggests some machine restriction that is...
View ArticleLicense generation api modifies the execution count incorrectly
Dear support,We are using the license generation api to modify the execution count of hardware keys.However when we apply the v2c to the hardware key it increments incorrectly.consider the following...
View ArticleRe : License generation api modifies the execution count incorrectly
Dear Customer,Thanks for writing in !The shared XML code looks valid and shall add value 1 to the execution count specified in the base license.This would require detailed investigation. Could you...
View ArticleHASP driver not working after updating to Windows 10 (1809)
The issue has been reported by one of our customer. He deployed our product (which uses HASP for licensing) on a new Win 10 machine. Our product was working as expected, accessing license information...
View ArticleRemove an old Hasp softlock license
Hello,We have a HASP softlock license on a Windows server that we would like to remove. (Cloned so not usable anymore)HASP SL AdminMode Rehostable Cloned--I can find a directory on the server that...
View ArticleRe : HASP driver not working after updating to Windows 10 (1809)
Dear User, Thank you for reporting the concern.From the mentioned details, it appears that the license manager being used is quite old version. It is recommended to up keep the run-time drivers...
View ArticleRe : Remove an old Hasp softlock license
Hi Richard,Thanks for writing in !It is not recommended to manually remove the v2c file from the mentioned directory. The suggested workflow is to create a cancellation product in Sentinel EMS (in case...
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