EmptyScopeResults when trying to install a license
Hello, I have problems installing a license, it tells me Result Status of this is empty (EmptyScopeResults) What could be the solution?Sentinel runtime 6.60.1.36770
View ArticleSafenet USB HASP HL Max support on Hyper-V 2016 virtual machines
Hello, I would like to install application software on a Hyper-V 2016 based virtual machine, which makes use of Safenet USB HASP HL Max key. I have the following questions:1) Is Safenet USB HASP HL Max...
View ArticleRe : EmptyScopeResults when trying to install a license
Dear Customer,Thanks for your query.It appears that your application is unable to locate the required Feature that matches the scope.Please note that this error is faced if API is not able to access...
View ArticleRe : Safenet USB HASP HL Max support on Hyper-V 2016 virtual machines
Hello Stefanos,Thanks for raising the concern.As mentioned in the release notes, Hyper-V server 2016 is supported for End-User operations.The versions of supported Microsoft OS versions is given in the...
View ArticleError: A pending order currently exists for this key
Hi!I have recycled the Sentinel HL Max key and then I try to burn the new licence I get following error message:StatusActivation failed with status code :4181. You cannot generate an update for this...
View ArticleRe : Error: A pending order currently exists for this key
Hello Oleg, Thanks for raising the concern.It seems like some updates created for this key were not applied which lead to the inconsistency. For this problem, you can format the license key using the...
View ArticleClik here to view.
How to Transfer Sentinal SL to a new machine
I have a doubt,I need to transfer the license from one machine to another and we can not do it.We follow the process of transference of lynx as follows:1- We generate the recipient information...
View ArticleRe : How to Transfer Sentinal SL to a new machine
Hello Denilson, Thanks for raising the concern.The mentioned steps are correct for SL license re-host. We need to verify the reason behind this error appearing. Hence, please be suggested to share your...
View ArticleSentinel RMS lservnt memory leak
Hi Support TeamWe recently upgraded the sentinel RMS service to version 9.1.0.104. This service is installed as a bundle from Aveva vendor who has wrapped this service into its products Aveva...
View ArticleRe : Sentinel RMS lservnt memory leak
Hi Jorge,Hope you are doing well!Thanks for writing to us and sharing your concern.As per the description shared by you, Yes there has been some issue with the Memory Leak in Sentinel RMS 9.1.x, which...
View ArticleRe : Sentinel RMS lservnt memory leak
Hi AshishKumar,Thanks so much for the quick response. We will be contacting Aveva about the memory leak issue. Not quite sure whether they have included the latest 9.2. If that is not the case then we...
View ArticleRe : Sentinel RMS lservnt memory leak
Hi Jorge,Thanks for the response. Glad to know I was able to answer your queries in time.It would be better to consult with AVEVA about the RMS version which can be used. Feel free to get back to us in...
View ArticleGetting Hard Lock Error While Installing Driver
When i try to install the Driver for HASP HL 3.25. I tried to install the software by downloading the Sentinel HASP LDK - Windows GUI Run-time Installer 7.6.When i try to install i am getting the...
View ArticleRe : Getting Hard Lock Error While Installing Driver
Hi Ajay,Hope you are keeping well.Kindly follow the given instructions and share the results:1. Try installing the Sentinel HASP/LDK Command line drivers version 7.60, here is the link to download the...
View ArticleRe : SuperPro driver not loading on Windows 10
Our client reports that the Sentinel System Driver 7.6.9 has fixed the problem using a SuperPro key with Windows 10 Device Guard enabled. Thanks to the Gemalto engineering team for meeting their...
View ArticleRe : SuperPro driver not loading on Windows 10
Hi Terry,Good to know that everything is working fine now.It has been our pleasure to serve our customers as we truly value our relationship. And not to forget your cooperation has helped us to achieve...
View ArticleLicense/legal information HASP library
Hello, I need to do an company internal check of license agreement for some HASP component dll:- Hasp_net_Windows version 4.0.1.12423- Hasp_windows_93184.dll version 5.0.1.13493Where can I...
View ArticleRe : License/legal information HASP library
Hi Tobias,Please get back to us over our support id i.e. technical.support@gemalto.com or crmprod@gemalto.com for the same.Thanks,Heena
View Articleftp download error
Hi, I'm trying to download 'ftp://ftp.cis-app.com/pub/hasp/hl/windows/installed/redistribute/lm/HASP_LM_setup.zip'but it gives me "Connection refused" error. How can I obtain mentioned file?
View ArticleRe : ftp download error
Dear Customer,Hope you are doing well.Could you please share the type/color of Sentinel HL keys which is being used?Looking forward for your response.Thank You,Gaurav Bhanot
View Article