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Sentinel RMS lservnt memory leak

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Hi Support Team

We recently upgraded the sentinel RMS service to version 9.1.0.104. This service is installed as a bundle from Aveva vendor who has wrapped this service into its products Aveva license.

Since the upgrade, the service started to have intermittent issues as applications cannot get a license every three or four days.

We noticed that the service "lservnt.exe" increase the memory by around 20% per day. Our server has 4 GB of memory and eventually runs out of memory due to the sentinel RMS service consuming it all.

We have to restart the sentinel RMS service and sometimes the server also need to be restarted as the lack of memory sometimes affected other windows services.

Has someone come across this problem? Why the new version 9.1.0.104 is increasing so much in memory? 

Do you have some stats or figures related to its memory consumption and quantity of licenses seats negotiated?

Can you please advise of any workaround or resolution?

Thanks

J.Choy.



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