Re : HASPDOS.SYS DON'T WORK ANYMORE

May 6, 2018, 11:38 pm

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Dear Customer,

Apologies for the miss here, it seems we didn't receive your Email.

It is requested to please send us the same again on technical.support@gemalto.com or crmprod@gemalto.com and share the case no. that you get.

We will surely get back to you.

Thanks,
Heena

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Re : HASPDOS.SYS DON'T WORK ANYMORE

May 7, 2018, 2:37 am

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[SR: 1-1144037548] - HASP HL in DOS on Windows 10


On 2016.01.25 16:45, Support@safenet-inc.com wrote:

Hi Paulita,

As per my understanding, DOS 16 bit protected applications are not officially supported and tested by us on any platform.
Please allow me sometime to check with Engineering if we have some workaround available for your issue.
I will keep you posted on the updates.

Thank you,
Ankit Dubey,
Gemalto Client Services
SafeNet, Inc
4690 Millenium Drive,
Belcamp, MD 21017
www.safenet-inc.com

Sentinel HASP Run-time installation ERROR

May 8, 2018, 3:03 am

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DownLoading "Sentinel_LDK_Run-time_setup" (Ver.7.8)

including, HASPUserSetup.exe is Executing(as an Administorator) Windows10 Enterprise LTSB (2016) Ver.1607.

but, interrupt ERROR.

"Error When starting the Sentinel Licence Manager service with parameters 1232 0 0.

This is an internal error. For assistance, connect your administrator or the software manufacturer.

Status Code: 48 5 891 0"

What is the solution?

Other Testing...

Windows7 Professional SP1 x64 is OK!

Windows8.1 Pro x64 is same ERROR.

Windows10 Enterprise Ver.1709 x64 is same ERROR.

Re : Migrating from Sentinel SuperPro to Sentinel HASP

May 8, 2018, 7:40 am

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Hi Michael,

Thanks for your query !

Please note that the hasp_login APIs can only be used with hasp configuration keys. Could you please share some details of SuperPro key that you are using. It would be helpful if you may share a picture.

Regards,

Gaurav Bhanot

Sentinel Net 10 HL Key will not work after unplugging and plugging back in

May 8, 2018, 3:09 pm

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Hi,

 

We are using Sentinel NET 10 HL keys with our application. I can duplicate an order in Factory and then execute the order. The dongle then works with our encrypted application the first time it is plugged into the target Windows 7, 64 bit system, however after shutting down the application and removing the key and then plugging the key back in we get an H0031 feature not found error. This happens for any of the Sentinel Net 10 HL keys that we have programmed for the application.

 

On this same target PC we can plug in a legacy HASP NET 10 dongle and it works every time, no matter how many times we unplug and plug in.

 

We have setup DEP and firewall exclusions to no avail.

 

Just looking for an idea that may help resolve this issue.

 

Thanks,

--Bill

Re : Migrating from Sentinel SuperPro to Sentinel HASP

May 9, 2018, 4:18 am

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Dear Gaurav,

i atteched a picture of the SuperPro keys that we are using.

Best Regards,
Michael Dudenhöffer

Re : Sentinel HASP Run-time installation ERROR

May 9, 2018, 6:35 am

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Dear User,

Thanks for raising the concern.

However, we dont have any such issues reported for the RTE 7.8 as for now.
The error message suggests that the nature of issue could be environment specific.

Kindly help to confirm the below points:

1- Does the issue persists in presence of any specific anti-virus version ? please check by disabling it.
2- Does the user have full admin rights over the machine ?
3- Is port 1947 available for the run-time drivers ? please check if it is not preoccupied by any other process.

If the issue still persists then please be suggested to raise it with our support team as we may need to have a more detailed investigation on the same.

Support Portal URL : https://supportportal.gemalto.com/csm/

Regards,
Parth Kaushik

Re : Sentinel Net 10 HL Key will not work after unplugging and plugging back in

May 9, 2018, 6:51 am

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Hi Bill,

Hope you are keeping well.

Please let me know when you face this error, are you able to see your License's feature in http://localhost:1947/_int_/features.html on target machine.

Kindly share your feedback.

Regards,

Anubhav

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Re : Sentinel Net 10 HL Key will not work after unplugging and plugging back in

May 9, 2018, 8:30 am

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Hi Anubhav,

 

Yes when I login to localhost:1947 the key is present and the feature can be viewed:

 

Thanks,

--Bill

Re : Sentinel HASP Run-time installation ERROR

May 10, 2018, 3:40 am

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Thank you!!

Following the advice, I tried to do it, but same error result.

Windows10 Enterprise LTSB was VMWare VM.

I did New Create VM, HASP Installer is successful. maybe...VM Settting.

I will try various things. If that does not help, I will ask Support Portal.

Re : HASPDOS.SYS DON'T WORK ANYMORE

May 10, 2018, 3:59 am

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Hi,

Please note that protected DOS programs are still are not supported over Windows 10.

I hope you have already tried with our latest drivers available at below location:

https://sentinelcustomer.gemalto.com/DownloadNotice.aspx?dID=8589947119

For futher details you can share the request to our support portal:

https://gemalto.service-now.com/csm?id=csm_login

Thanks,
Heena

Re : Sentinel Net 10 HL Key will not work after unplugging and plugging back in

May 10, 2018, 5:29 am

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Hi Bill,

Thanks for the reply.

I need to further investigate this issue, kindly open ticket in Gemalto Customer portal "https://gemalto.service-now.com/csm".

Regards,

Anubhav

Re : Sentinel HASP Run-time installation ERROR

May 10, 2018, 5:39 am

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Dear User,

Thanks for the reply.

As you have mentioned, feel free to share this concern with our support team for a detailed investigation.

Thank you for using sentinel discussion forum.

Regards,
Parth

Re : Migrating from Sentinel SuperPro to Sentinel HASP

May 10, 2018, 6:46 am

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Thanks for your response.

This SuperPro key can not be converted into hasp configuration key in order to use with hasp_login API.

Please feel free to get back to us.

Regards,

Gaurav Bhanot 

Re : Sentinel Net 10 HL Key will not work after unplugging and plugging back in

May 10, 2018, 7:35 am

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Hi Anubhav,

 

I'm unsure what our customer identifier is so cannot log a support ticket, and unfortunately the people that may have known are no longer with our organization.

 

Thanks,

--Bill

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List of files to distrubute

May 10, 2018, 12:56 pm

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Hello,
Can you tell me which files to distrubute to the customer computer in the setup process and where to install them exactly?
I am using the latest Sentinel LDK SDK v7.8.
And for both X86 and X64

Thanks,

Re : Sentinel HASP Run-time installation ERROR

May 11, 2018, 5:10 am

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...I understood the this cause. not VM.

DEP.

bcdedit /set nx AlwaysOff  ...Win8.1 x64 Over, Same ERROR.

bcdedit /set nx OptIn  ... ...Win8.1 x64 Over, OK! Success!!

I will ask the continuation through Japanese support.

Thank You,

 Parth

Re : Sentinel Net 10 HL Key will not work after unplugging and plugging back in

May 11, 2018, 6:44 am

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Hi Bill,

For Customer identifier, kindly contact your Gemalto Sales Representative. He will share your identifier with you.

Regards,

Anubhav 

Re : Sentinel HASP Run-time installation ERROR

May 11, 2018, 7:24 am

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Dear User,

Thank you for further information.

Feel free to get back for future concerns.

Regards,
Parth

Re : Sentinel Net 10 HL Key will not work after unplugging and plugging back in

May 11, 2018, 10:00 am

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Hi Anubhav,

 

I have corrected the issue. I found that the order for the dongle had been corrupted. I set up a new order and with the correct package and features and everything is now working.

 

Thanks for the help!

--Bill