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Re : SafeNet USB Driver for Windows 10 64-bit

April 18, 2018, 7:55 am
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Hello Sergey, 

Thanks for the reply.

As you mentioned, the operational admin control center page suggests that the runtime drivers were installed. 
However, the keys seems unable to communicate with the license manager since they are not appearing on the portal.
Hence, this appears to be a environment specific concern. Kindly be advised to raise it with our support team at our support portal at https://supportportal.gemalto.com/csm/ .

Thanks, 
Parth Kaushik 
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Re : HASP Driver removed after windows update

April 18, 2018, 9:54 am
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I can add more info.  We found this in the event log

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Error Event ID 1060 Haspnt.sys when booting Windows 7 64 bit Computer

April 18, 2018, 3:06 pm
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Whenever I boot my computer I receive Error Event ID 1060 In the Event Viewer (note, as far as I know, I no longer have any installed applications that require HASP):

\??\C:\Windows\SysWow64\drivers\Haspnt.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

- System
- Provider
[ Name] Application Popup
- EventID 1060
[ Qualifiers] 49152
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2018-04-18T17:35:26.424677700Z
EventRecordID 1261647
Channel System
Computer ASUS-Notebook
Security
- EventData
\??\C:\Windows\SysWow64\drivers\Haspnt.sys
000000000200300000000000240400C0000000006B0300C000000000000000000000000000000000

Binary data:

In Words

0000: 00000000 00300002 00000000 C0000424
0008: 00000000 C000036B 00000000 00000000
0010: 00000000 00000000

In Bytes

0000: 00 00 00 00 02 00 30 00 ......0.
0008: 00 00 00 00 24 04 00 C0 ....$..À
0010: 00 00 00 00 6B 03 00 C0 ....k..À
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

This is followed by Error Event ID 7000:

The Haspnt service failed to start due to the following error: 

This driver has been blocked from loading


I'm having some stability issues on this PC and would like to remove this error.

Your assistance would be greatly appreciated.


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Re : HASP Driver removed after windows update

April 19, 2018, 1:07 am
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Re : Error Event ID 1060 Haspnt.sys when booting Windows 7 64 bit Computer

April 19, 2018, 4:43 am
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Re : SafeNet USB Driver for Windows 10 64-bit

April 23, 2018, 10:35 am
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I am having same issue on a Windows 2016 server with an HASP HL Pro key (USB 1.02).

Installed the latest HASP LDK Run-time 7.80.   No problems with driver installation.

Device Manager shows "Sentinel Hardlock Key" and "Sentinel USB Key".  

Device Manager does not show "Sentinel HASP Key".

When viewing in web browser at address "localhost:1947", the Sentinel Admin Control Center does not recognize that the HASP key is connected.

The same HASP key works fine with HASP LDK Run-time 7.41 installed on a Windows 2008 R2 server.

Is this the case of the vendor using a legacy HASP3 or HASP4 library that the latest license manager no longer supports or is this a Windows 10 driver problem?

Any help would be greatly appreciated.




  
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Re : SafeNet USB Driver for Windows 10 64-bit

April 23, 2018, 11:45 pm
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Hi Ken,

Old libraries be face problems in accessing the key but shouldn't cause any issue in key detection in device manager/Admin Control Center.

Please check and share the following details-
  1. "USB 1.02" is this the firmware of the key?
  2. Are you able to see the key in Admin Control Center on Windows 2008 R2 machine? Does it show three entries in device manager?
  3. Open Admin Control Center page and place the pointer where the key is shown. This should show some additional information about the key hardware. Share the screenhsot.
  4. Disconnect the key from Windows 2016 machine and uninstall the drivers using command line installer (haspdinst.exe). Open CMD with admin rights and execute this command:   haspdinst.exe -purge
  5. Now install again with the following command:   haspdinst.exe -i
  6. Check if it works fine

Regards,
Ashish

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Re : SafeNet USB Driver for Windows 10 64-bit

April 26, 2018, 2:49 pm
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Thanks for your feedback Ashish.

To address your points...

1. The USB key firmware is version 3.25.   The "USB 1.02" refers to the server detecting the USB key/dongle as a USB 1.x device.

2a. Yes, I am able to see the key in Admin Control Center on the Windows 2008 R2 server.  See attached screenshot. 

2b. Yes, there are (3+) entries in device manager on the Windows 2008 R2 server.  See attached screenshot.

3. The attached screenshot shows the additional information when the mouse is hovered over the key icon.

4. Ran haspdinst.exe -purge on the Windows 2016 server (Operation successfully completed).

5. Ran haspdinst.exe -i on the Windows 2016 server (Operation successfully completed).

After un-installing/re-installing using command line approach, the issue still persists.  The USB is detected in device manager (with the exception of the "HASP Key" entry), however, the License Manager is unable to detect the USB key or vice-versa.

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Re : SafeNet USB Driver for Windows 10 64-bit

April 27, 2018, 4:59 am
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Hi Ken,

I am unable to replicate the behavior with Windows 2016 and PRO Key (v3.25). Its detected correctly on my side.
Please check if the problem persists on your side with multiple keys and multiple windows 2016 Machines.

The issue at your end would need detailed investigation. Please contact us on our support portal https://supportportal.gemalto.com/csm/ to take it further.

Regards,
Ashish
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How I can find key from "Use vendor code from file"?

April 29, 2018, 2:03 pm
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Hello,

I am very new to Sentinel LDK. I tried to follow instruction from document but I have some questions below

1) I want to Envelop programs. When I select "Sentinel Vendor Code" I found DEMO file "DEMOMA.hvc" I have no idea how I can select (Browse ) my vendor code? 

2) In "Sentinel Master wizard" I have no idea how can I have login username/password.

Due to my distributor is in Thailand and they asked me to contact support portal here. Will you please help? My laptop can be access remotely.

Thanks
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Re : How I can find key from "Use vendor code from file"?

April 30, 2018, 6:54 am
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Hello NItirat, 

Thanks for raising the concern.

Please find your answers on the raised points below.

1) I want to Envelop programs. When I select "Sentinel Vendor Code" I found DEMO file "DEMOMA.hvc" I have no idea how I can select (Browse ) my vendor code? 

The vendor code needs the be introduced with the introduction of master key. The vendor code ".hvc" would get generated upon the successful introduction of the master key. The same can be used with the Sentinel Envelope for protection.


2) In "Sentinel Master wizard" I have no idea how can I have login username/password.

The username/password for master wizard is same as of Sentinel EMS. The default username is "admin" and its password is also "admin".
I am attaching a template demonstrating the process of master key introduction. It might help as a reference.

However, if you still face any issues or have any queries then please ask your distributor to reach our support team to open a case for your assistance.

Thanks,
Parth Kaushik 
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Re : How I can find key from "Use vendor code from file"?

April 30, 2018, 2:09 pm
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Hello,

I managed to get vendor code by following your instruction. I have 2 HL Time. Will you please provide related  document/user guide/example on how to config HL time "to set expiration time"?

Thank you.
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Re : How I can find key from "Use vendor code from file"?

May 1, 2018, 3:22 am
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Hello Nitirat,

Thanks for the response.

Based on your query, I am sharing another template to demonstrate the process for burning an HL key.
Here we need to select the required "expiration date based" option in the step of "configuring license terms".

Here, we would require to provide the end date in the "expiration date" tab.

You may consider to schedule a basic training on the Sentinel LDK SDK. Otherwise, you could alternatively choose to go through the training videos available for user's learning.

For this, kindly reach your distributor/provider to facilitate the same.

Kindly feel free to let me know if any further help is needed.

Thanks,
Parth Kaushik
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Re : How I can find key from "Use vendor code from file"?

May 1, 2018, 4:38 am
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Hello,

I can do it by following your document.

Thank you.
All the best!!
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Re : How I can find key from "Use vendor code from file"?

May 1, 2018, 5:49 am
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Hello Nitirat,

Thanks for the reply.

We are glad to know the same.
Thank you for using sentinel discussion forum.

Regards,
Parth Kaushik
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HASPDOS.SYS DON'T WORK ANYMORE

May 3, 2018, 8:30 pm
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Hi, since last Windows 10 update (1803), I cannot use my MS-DOS programs that needs a HASP4 device, I tryed the last driver but I noticed it doesnt have the haspdos.sys file that goes in \windows\system32.

I have paste a copy of haspdos.sys from an older hasp installer and added the line "device=%SystemRoot%\system32\haspdos.sys" to config.nt but just keep getting the next error and cannot see the device. 




What can I do, it have been working without fail for the last 5 years but it just dont work anymore.

P.D. Sorry, I'm not very fluent with English
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Re : HASPDOS.SYS DON'T WORK ANYMORE

May 4, 2018, 2:26 am
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Re : HASPDOS.SYS DON'T WORK ANYMORE

May 4, 2018, 7:51 am
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Migrating from Sentinel SuperPro to Sentinel HASP

May 4, 2018, 9:24 am
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Hello, is it possible to read Sentinel SuperPro hardware keys directly using the HASP api (hasp_login)?
And if so, how to get the vendor key out of the Sentinel SuperPro hardware key?

Best Regards
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Re : HASPDOS.SYS DON'T WORK ANYMORE

May 4, 2018, 2:13 pm
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Thanks a lot Anubhav, I created the ticket CS0807986. 
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