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Re : sentinel HL key driver problem

May 25, 2017, 3:28 am
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Dear Customer,

Hope you are doing well.

Unfortunately, I am not able to see the attachments. Kindly share the same again.

Please note that it could be possible that the Sentinel HL key has become faulty.Also try using another HL key and share the behaviour.

Additionally, please share the following details:

- Type of HL key being used?

- Share the error message received while trying to install Sentinel HASP/LDK drivers.

- Are you able to open the Admin Control Center ( http://localhost:1947/_int_/ACC_help_index.html ). Kindly share the screenshot of 'Sentinel Keys' page.

Looking forward for your response.

Thanks,
Gaurav Bhanoot
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Program performances after protection

May 26, 2017, 2:17 am
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Hi all,
I'm analyzing the performances of a test program after protection with Sentinel LDK Envelope 7.4
Attached you can find the test program. Without protection the execution lasts 30ms. If I protect the .exe with the default parameters the execution lasts 950ms! I try different settings. For example, selecting only the core method and disabling all the protection (see attached image), the execution lasts 500ms. Decompiling the code, LDK Envelope only added

  2. \u003442172457.\u00336033679((object) null, MethodBase.GetCurrentMethod(), true);
  3.       try
  4.       {
  5. [...]
  7.      }
  8.       finally
  9.       {
  10.         \u003442172457.\u00336033679((object) null, MethodBase.GetCurrentMethod(), false);
  11.       }
So, no encryption nor obfuscation decrease a lot the performaces!

The loophole that I found to obfuscate the code and maintain performances is to deselect all methods, create an empty Dummy method and protect only it (otherwise LDK Envelope does nothing) and select String encryption and Obfuscate Symbols in .NET Default Protection Settings.
Am I doing something wrong or this behavior is correct?

Thank you
Best regards
Matteo
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Re : Program performances after protection

May 26, 2017, 8:04 am
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Hi Matteo,

Hope you are keeping well.

Yes, Envelope protection increases startup time for any executable but we need to investigate further on this issue. Kindly send one email to "technical.support@gemalto.com" with your query/issue and LDK version that you are using for protection.

Regards,
Anubhav
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Re : sentinel HL key driver problem

May 26, 2017, 8:54 pm
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Hi 
- check attachment again
- and if  the Sentinel HL key has become faulty why it be appeared in device manager with yellow sign.
- i don't know what is Type of HL key but it is the green one and used on "TEMS investigation 16.3.5" also i don't have another HL key 
- check the attachment to see the error


many thanks 

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Re : Program performances after protection

May 27, 2017, 3:20 am
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Hi,
I've sent the email. 
The method that I call is not during startup... And is the same also if that method is not in the .exe file but in another dll...

Let me know
Regards
Matteo
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Re : Program performances after protection

May 29, 2017, 6:06 am
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Hi Matteo,

I have assigned your ticket to me.

We will discuss further on this issue through our ticket.

Regards,
Anubhav
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Re : sentinel HL key driver problem

May 30, 2017, 12:34 am
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Hello Akram,

Thanks for the response.

This could be key specific issue as you have tested on multiple machines and tried the latest run-time drivers.

Hence for further investigation to confirm, please reach our support team at technical.support@gemalto.com .

Regards,
Parth


 
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Dongle as HID Device

May 31, 2017, 7:31 am
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Hello,

i have a ESX VM with Windows 7. If i plug in the dongle, the device Manager Show the donlge as a HID (Human Interface Device) To install the Driver from the common folger in Programm x86 is not working, that is no 64 bit Driver.

I tested this on my Windows 10 Laptop with 64 Bits Windows.

 

Any Ideas what i can do? Thanx

 

Cheers

Sven

 

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Re : Dongle as HID Device

May 31, 2017, 8:10 am
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Re : Is it possible upgrade protection key and master key to driverless?

June 5, 2017, 5:48 am
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Hello Diuming,

Just a clarification on your first question:

Q1)Is it possible to upgrade protection key and master key to driverless?

It is possible to upgrade a "protection key" to driverless using Sentinel EMS or LicGen APIs, but it is not possible to upgrade the "LDK Masterkey" to driverless.

- The "LDK Masterkey" remain property of Gemalto. Only Gemalto can generate updates for your Masterkey.

- The "LDK Masterkey" have extra functionalities that do require for the "Local License Manager" to be installed as part of the LDK Runtime Installer. So there are no reason for Gemalto to produce a Driverless version of the Masterkey.

Regards,
Olivier

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RMS redundant server stops responding until it is restarted.

June 14, 2017, 10:14 am
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We have a customer that is running an RMS redundant server system and they are experiencing periodic stoppages every week or so.  The behaviour they see is:

1. RMS servers run ok for 1 or 2 weeks.
2. Clients start receiving "error 5" timeouts when checking out new licenses or they are failing to update existing checked out licenses.
3. wlmadmin does not appear to start (i.e. no GUI is displayed) when started on the same host as any of the RMS servers.
4. If the RMS service is stopped and restarted everything starts working again immediately (wlmadmin, licensed apps etc.).

Notes:
1. No events are recorded in the Windows event log.
2. The customer is running RMS version 8.6.1.1101.
3. The customer has temporarily switched over to standalone licenses and no problems are being reported so this problem seems to be limited to the redundant server technology.
4. The customer does want to use the redundant server functionality to comply with their disaster recovery requirements and have requested that this issue is fixed.

Please can you advise ?


Ian Steele.

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Re : RMS redundant server stops responding until it is restarted.

June 16, 2017, 5:54 am
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Hi Ian,

Hope you are doing well!

Thanks for sharing the concern with us.

This is not a known issue and there can be many reasons for this issue to occur.

As this concern might need some investigation, it would be great if you can reach us at "technical.support@gemalto.com".

Regards,
Gemalto Support


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SuperPro driver not loading on Windows 10

June 21, 2017, 10:39 pm
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I have a client trying to run our SuperPro protected software under Windows 10. The Sentinel System Driver (Version 7.5.8.0) installation runs without error. When the client tries to run our software or the Field Exchange Utility they receive an E0003 Key not found error.

In their Device Manager the key shows up correctly under USB Controllers as "Safenet USB SuperPro/UltraPro". The driver properties shows displays this status:

Device status

The driver events tab shows that the device did not start.

Driver events

I had them run the Sentinel Advanced Medic with these results:



The medic log starts with:

**********************************************************************
        SafeNet Inc. :: Sentinel Keys Diagnostic Tool V 1.3
**********************************************************************
Log File Version : 1.3
Start Date : Wed Jun 21 13:04:25 2017
 
End Date : Wed Jun 21 13:04:25 2017
            

KEY MODULE : 1.3 Wed Jun 21 13:04:25 2017


DRIVER FILE : SENTINEL64.SYS Present
File Size is 63568 bytes

Current Driver VERSION : 7.5.0

PARALLEL PORT Not Present or Parallel Drivers Not Installed

DRIVER FILE : SENTINEL64.SYS Present
File Size is 145448 bytes

Current Driver VERSION : 7.5.0

PARALLEL PORT Not Present or Parallel Drivers Not Installed

Sentinel Protection Server :
The specified service does not exist as an installed service.


Sentinel Keys Server :
The specified service does not exist as an installed service.

Any idea why the driver does not appear to be starting properly? 

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Re : SuperPro driver not loading on Windows 10

June 21, 2017, 11:28 pm
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Hi Terry,

A support ticket has already been created for the query raised by you. Our Engineer will get back to you over the same at earliest.

Please feel free to get back in case of any queries.

Thanks,
Heena
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Re : SuperPro driver not loading on Windows 10

June 23, 2017, 2:27 pm
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I too am having this exact problem with a client.  Can you open a ticket for me as well?

Thanks!


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Re : SuperPro driver not loading on Windows 10

June 26, 2017, 11:20 pm
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Sentinel USB Driver

July 11, 2017, 12:44 pm
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After running both the Sentinel Protection Installer 7.6.8 and Sentinel System Driver 7.5.9, everytime I run the SAM tool it states that the USB driver is missing. I'm installing on a new Dell laptop running Windows 10 Pro - 1703 

I'm not sure where to go to get this working correctly.

Thanks.
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Re : Sentinel USB Driver

July 12, 2017, 2:41 am
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Hi,

For the mentioned issue please check in Control Panel under "Programs and Features", if the drivers are successfully installed then you should have following entries:

Sentinel Protection Installer 7.6.8
Sentinel System Driver Installer 7.5.9

Also, if you are using any hardware dongle just check in the Device Manager if the connected hardware is visible there.

Though, if the entries are not visible then please send an Email to us over technical.support@gemalto.com or crmprod@gemalto.com to further investigate the issue.

Thanks,
Heena
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Re : Sentinel USB Driver

July 12, 2017, 6:28 am
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Henna, when I check Installed Programs I do see it installed:





When I open Device Manager I also see it listed:




Here are the listed driver versions and date:




Yet when I run the Medic to test I keep getting this error:




I have tried to contact support, case CS0291246, since I got the HASP from the vendor they said they can't help, when I contact the vendor they say its a driver issue and to contact Gemalto.
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Remove Sentinel Keys or Change Hardware profile

July 12, 2017, 6:18 pm
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Hello
I am working on changing hardware profile and removing trail code
Is there anyway to delete Sentinel Keys from windows?
I know there is long procedure any body could explain that?
How I can change hardware that test Sentinel think hardware changed
I already check it by changing mac address but in computer without mac how I can making this change to testing key?
Thank you


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