Hi Bradley,
Thanks for writing in !
Please share the following details:
- Does the affected machines have same OS ? If yes, then share the complete Operating System details.
- Share the screenshot of error message.
- Have you made any change (OS update/ any new program installation) after which the issue started appearing ?
- Share the version of drivers that you have installed ?
- Share the picture of affected UltraPro dongle.
We may require further inputs from your application vendor, will request accordingly.
Thanks,
Gaurav Bhanot