Hi Mark,
Thanks for the response.
It seems that the problem might be appearing due to service corruption over the given component.
Please be suggested to use the below provided command level run-time drivers and run the same using below instructions.
Installation steps :
1- extract the driver and browse the location in cmd (admin mode).
2- run the below commands one by one.
haspdinst -kp -purge
haspdinst -i
After this, please check the problem again.
If the problem still persists then a detailed investigation might be needed.
You may then report the same at our technical support portal at https://gemalto.service-now.com/csm/
Regards,
Parth Kaushik