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SuperPro doesn't work with our software

November 16, 2018, 8:23 am
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Hi,
we are using superpro since many years. We still link our program (Windows mfc) to a spromeps.lib from 1995.
Until now that worked. We used  driver 7.6.6
With driver 7.6.9  RNBOsproInitialize() doesn't succeed. The dongle is shown correctly  in the windows device manager, but we can't read it.
Is that a known problem, and could a newer lib help, to solve it?
Thank you for answers
Dieter
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Re : Error when starting the Sentinel License Manager service

November 19, 2018, 6:55 am
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Thanks for the help, tried your advice. But they did not help, what else can you do?
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Re : SuperPro doesn't work with our software

November 19, 2018, 10:08 am
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Hi Dieter,

Thanks for writing in !

This would require detailed investigation. Please get in touch with us through Support Portal https://supportportal.gemalto.com/csm/ or mark an email to technical.support@gemalto.com along with the following details:

- Share the Operating system details.
- Share the screenshot of device manager.
- Version of Superpro SDK/library being used.
- Share if it is working on any other machine.

Regards,
Gaurav Bhanot
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Re : Error when starting the Sentinel License Manager service

November 20, 2018, 12:08 am
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Dear User,


Thank you for replying.


It seems that a detailed level investigation is needed in your environment as the generic were not helpful. For this, you should reach our support  team to work on it.

If you have already contacted the support team using the portal at https://supportportal.gemalto.com/csm/ then please share the case incident generated for the same with us to expedite the process.

You can also alternatively email your concern to our email address technical.support@gemalto.com .


Thanks & Regards,
Parth Kaushik
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Migration from Sentinel BSS 5.11 to Sentinel EMS 7.8 errors

November 21, 2018, 9:39 am
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I'm trying to migrate from BSS 5.11 to EMS 7.8, but the Migration tools fails. 
I'm getting the following output:

  1. Preparing source database for migration.
    Calculating migration data...
    Migrating Vendors...
    Migrating Users...
    Info: An email address did not exist for user HASP, the email address has been defined as HASP@needs.email.com.
    Info: An email address did not exist for user Johan, the email address has been defined as Johan@needs.email.com.
    Info: An email address did not exist for user Pascal, the email address has been defined as Pascal@needs.email.com.
    Info: An email address did not exist for user Klaas, the email address has been defined as Klaas@needs.email.com.
    Migrating Features...
    Migrating Products...
    Migrating Customers...
    Info: Customer Name Jordan Ellis (416) contained the symbols '-' or '&' or contained consecutive spaces. Each of these have been replaced by '_'.
    Migrating Keys...
    Migrating Orders...
    A fatal error has occurred. Violation of UNIQUE KEY constraint 'UK_T_ENT_FTR_LM_ATTR_EntFtrLMId_LMAttrId'. Cannot insert duplicate key in object 'dbo.T_ENT_FTR_LM_ATTR'. The duplicate key value is (24546, 29).
    ===================================
    Migration ended with 1 errors and 0 warnings
    Total migration time 54 minutes 24 seconds
    ___________________________________
It occurs 60% into the migration process, during the 'Migration orders' step.



Any suggestions how to fix this error?

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Re : Migration from Sentinel BSS 5.11 to Sentinel EMS 7.8 errors

November 22, 2018, 5:24 am
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Hi Mike,

Thanks for raising the concern.

As mentioned in the screenshots, there is some duplicate data in the database instances that lead to the error. 

Please be suggested to share this problem with our support team at https://supportportal.gemalto.com/csm/ as the DB might needs to be analyzed for the same.

Thanks,
Parth
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Developer key works with spromeps.lib 5.39 but not 7.1.0

November 28, 2018, 10:19 am
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Hello

We have been using spromeps.lib 5.39 with SentinelProtectionInstaller_7.4.0.exe for a long time without problems, but now we need to build a 64 bit version of our product. I found a version 7.1.0 spromeps.lib that has both a 32 and a 64 bit version. If we use the same source code and link against either the 32 or 64 bit 7.1.0 spromeps.lib, we get SP_UNIT_NOT_FOUND when calling RNBOsproFindFirstUnit(&sproHandle, key), whereas linking against the 5.39 version we get SP_SUCCESS.

Should the same developer key work with versions 5.39 and 7.1.0 of spromeps.lib?

Thanks for any help.

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Re : Developer key works with spromeps.lib 5.39 but not 7.1.0

November 29, 2018, 3:29 am
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The problem was that with version 7.1.0 of the library you need to call RNBOsproSetContactServer before calling RNBOsproFindFirstUnit. When I did this, I got SP_VERSION_NOT_SUPPORTED. I then updated the installed driver to 7.5.9 and it worked. It seems strange that the 7.1.0 version of the library is not supported by the 7.4.0 driver.

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Re : Developer key works with spromeps.lib 5.39 but not 7.1.0

November 30, 2018, 5:53 am
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Hi Patrick,

Good to know that the issue is resolved for you.

Version 7.4.0 is quite a old version of driver which may not be supported with newer version of dll.

Please get back if there are any other queries.

Thanks,
Heena
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HASP envelope application does not start

December 3, 2018, 12:19 pm
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I've got a new software product that runs on a kiosk. The OS is Windows 10 x64 (build 1607, 2016 Enterprise LTSB). I have installed the LDK runtime but the enveloped application does not start properly. With or without a key inserted, the application starts then immediately closes ... no error window or anything. Also, the key (Time HL) shows up in Device Manager as a HID device instead of a SafeNet device, but the administrative page on port 1947 does show the key connected and working. Any ideas?
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Re : HASP envelope application does not start

December 4, 2018, 5:41 am
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Re : Visual Basic 6.0 sample code for using the Sentinel hl Dongle?

December 4, 2018, 8:28 am
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Thanks to you, it's going well.
One more thing.
Is there any way I can change to a different name instead of the 0000 (vendor ID) of hasp_windows_00000.dll?
For example, hasp_windows_happy.dll
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Re : SuperPro doesn't work with our software

December 5, 2018, 4:18 am
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Thank you,
with new libs it works also with new drivers.
But I can't read old parallel-port-dongles. With the old version, that worked.
Is it possible to do that ?

in spromeps.h is something like:

#define SP_KEY_FORM_FACTOR_PARALLEL 0
#define SP_KEY_FORM_FACTOR_USB      1
#define SP_KEY_FORM_FACTOR_SOFT     2


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Re : Visual Basic 6.0 sample code for using the Sentinel hl Dongle?

December 5, 2018, 4:42 am
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Hi Junghun,

No, we cannot rename the DLL file. The application looks for the vendor id in DLL file name corresponding to the vendor code string used in code.

Please note that there should be no security risk even if your vendor id is exposed in the name.

Regards,
Ashish
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Re : SuperPro doesn't work with our software

December 5, 2018, 6:13 am
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Its good to know that your program works fine with new libs and latest sentinel system drivers 7.6.0.

Please note that the mentioned content of spromeps.h are key type constants.
In order to use parallel port keys, you would require to choose 'custom' as Setup type while installing the Sentinel System drivers 7.6.0. 
Then click the icon in the list for parallel drivers and install it. Refer to the attached screenshot.

Hope it helps !
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Problems with envelope

December 10, 2018, 11:32 am
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Hi,

When we envelope a dll's and enable core isolation in windows 10, loading the dll is very slow (+-30seconds).
How do we solve this? Or is there a new version that solves this problem.

Another problem is that loading 'hasp_windows_96490.dll' causes a crash when “ROP Exploit prevention” is enabled. Is this problem solved in a new HASP version? So we cant enable “ROP Exploit prevention” in a protected application (even without envelop).

Kind regards,
Jonas
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Re : Problems with envelope

December 10, 2018, 11:03 pm
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Hi Jonas,

Please share the version of HASP/LDK Envelope and API's used along with the version of HASP/LDK runtime installed on the machine.

ROP Exploit Prevention feature is a part of some Anti Virus suites. Please confirm the exact name and version of Anti Virus used.

Please explain: "So we cant enable “ROP Exploit prevention” in a protected application (even without envelop)."
Does it mean that this problem is also faced in the application that is not protected with envelope but uses HASP API's?

Usually you protect your application with Envelope only or API + Envelope?
Also share the version and build of Windows 10 on which problem is faced.

Regards,
Ashish


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Re : Problems with envelope

December 13, 2018, 8:34 am
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Hi Ashish,

We envelop and use the API's to protect our application.

The ROP problem appears when using the API (checking the license), once 'hasp_windows_96490.dll' is loaded, the application is closed.
ROP exploit prevention is a antivirus technology that is included in every modern antivirus package, it is also available as part of the michrosoft EMET 5.5 for windows 7 (but is also a problem in windows 10 and a antivirus program including the ROP).
To reproduce the problem, start with windows 7 SP1 x64 including all updates.
Install emet 5.5: https://www.microsoft.com/en-us/download/details.aspx?id=50766
Enable "ROP caller check" for the protected application that is calling functions from 'hasp_windows_xxxx.dll'

The slow loading is a problem with the envelop (not the API) in combination with core isolation.
The core isolation in windows 10 is something new and available in W10 build 1803. 

Our released software version uses;
Run-time Installer 7.81.80610.1
Sentinel License Manager 21.1.1.80248
hasp_rt.exe 18.0.1.56022 (also tested with 21.1.1.80248)
hasp_windows_vendorid.dll 7.4.1.56018
hasp_net_windows.dll 7.4.1.55825
haspnert.dll 4.20.55155.0
haspvlib_vendorId.dll 2.36.1.53591

But I tested it now with an updated HASP version (with the same problems);
Run-time Installer 7.81.80610.1
hasp_rt.exe 21.0.1.17827.6 / 7.8
hasp_windows_vendorid.dll 8.81.20251.6
hasp_net_windows.dll 7.8.17911.6
haspnert.dll 7.8.18344
haspvlib_vendorId.dll 7.80.18210.6

Kind regards,
Jonas
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Re : Problems with envelope

December 17, 2018, 5:53 am
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Hi Jonas,

This would need detailed investigation.
Please create a ticket on our Customer Portal.

If you are not registered on the portal then please drop an email to CRMProd@gemalto.com mentioning your company details to get the Customer Identifier needed for registration.

Regards,
Ashish
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Apponchip does not detect some export(s)

December 27, 2018, 4:42 am
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I'm currently evaluating AppOnChip feature using the demo code.
Envelope 7.8 is installed and my application is 64 bit.

Our map file is very large (a legacy application with lots of features in 25+ years development), and the envelop cannot load it at all. (4GB memory is exhausted and envelope crashes while loading the .map file)

So I used the exports feature to extract potential apponchip functions.

The problem here is that I can see some of the export functions, but the one export function I just added to test the feature cannot be detected.

I'm certain that it is exported (I can see the function using dumpbin /exports).

What is the critera of this? Sometimes other export functions show up on the list, some functions do not?
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