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Re : Slow recovery of session licenses.

June 8, 2018, 3:34 am
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Hi Ashish

  1. Yest the application is .Net Framework based
  2. Provided is the screen dump with features.
Thanks

Jacek
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Re : Application slowed down after enveloping

June 8, 2018, 3:42 am
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Hi Ashish

Is there a way to achieve the following regarding protecting the .net dll (assembly):

  1. Envelop assembly (.net dll) and encode the strings and some methods.
  2. Have the runtime system (hasp) to decode the strings/methods only once per the live of assembly (.net dll) and this to be done on loading 
  3. do not obfuscate the code so it does not degradate in execution time
So in descriptive words having code encrypted in file and fully decrypted (decoded) and not obfuscated while executed in memory!!!

By the way how shall I contact the support you mentioned in one of earlier comments?

Regards,
Jacek

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Re : Slow recovery of session licenses.

June 8, 2018, 3:50 am
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The screenshot shows that the feature's concurrency is set to "Count by Process".
In this case, any number of sessions opened by single running process (of protected application) will be allowed.

The user will receive a message "Too many users" if he tries to open two instances of application simultaneously as the process count will be 2 but allowed value is 1.

Thanks,
Ashish


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Re : Slow recovery of session licenses.

June 8, 2018, 4:00 am
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Hi Ashish

Yes this is exactly what we like to achieve.

PROBLEM

Once the program is activated and next closed the immediate re-activation (running again)  fails with the message to many instances!!! If we wait a minute or two it will succeed. 
Look in my previous  posts and screen dumps.

Thanks

Jacek
  
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Re : Slow recovery of session licenses.

June 8, 2018, 4:21 am
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Hi Jacek,

In my last comment I explained you in detail the reason why you see two sessions instead of one and how this is controlled by concurrency setting.

As mentioned in my previous comment, you can contact on our support portal for the issue- delay in session getting closed after application is closed. This needs detailed investigation that is not possible on the forum.


Following are the steps to access our customer portal if you are not already registered-
  1. Drop an email to technical.support@gemalto.com with your email id (that is registered with Gemalto) requesting for your "Customer Identifier"
  2. Open https://supportportal.gemalto.com/csm/ once you have the customer identifier
  3. Click on "Register"
  4. Fill the sign-up form
Once registered, you should be able to create support tickets and also access our knowledge base.

Regards,
Ashish
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Re : Application slowed down after enveloping

June 8, 2018, 4:32 am
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Hi Jacek,

In default settings, license check and decryption happens "Once per program". This means license check and decryption happens once the protected method is executed and it remains valid until it is closed.

Please add your application in envelope and check these protection settings -




You can try to modify these settings to find the sweet spot for you application that has the optimal performance.
Please note that this is a trade-off between security and performance as each setting (if On) works as an additional level of security.

You may also like to upgrade to latest version LDK 7.8 as the new envelope may have some performance improvements.


I have shared the steps to contact support portal on your other post-

Regards,
Ashish



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Unable to uninstall Sentinel v7.6

June 12, 2018, 2:13 am
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Hi,

I am windows 7 user. Currently, I am updating Sentinel from v7.4 to v7.6.
To do that, I have run the following command in administration mode:
hasp_update_x64.exe u XXXXXX.v2c

However, I found that I cannot identify if Sentinel v7.6 has been installed successfully.
If I run the same command again, I will receive the following error message:
hasp_update failed with status 65

I discovered that I should install Sentinel v7.6 in non administration mode. But I can't find the way to remove Sentinel v7.6 from my PC.

Could you please help on these issues? Thank you.
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Re : Unable to uninstall Sentinel v7.6

June 12, 2018, 2:38 am
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Hi Tan,

It looks like you want to update the Sentinel Runtime Drivers to the latest version. Please confirm.

Hasp_update tool can only be used to install license files or collect fingerprint/key information.
It cannot perform any version updates for the runtime.

Error 65 means "HASP_UPDATE_ALREADY_ADDED". This is expected in this case as you are trying to apply the license update (v2c) that is already applied.
Please note that here "update" means the license update v2c file and not the version update for runtime.

You can check the version of currently installed runtime from the following page-
Check at the bottom of the page where it shows "Run-time Installer"

The latest version of drivers can be found on our knowledge base https://supportportal.gemalto.com/csm/
Look for the article number KB0016782

This will download a file named haspdinst.exe. Open Command Prompt with Admin access and run the following command to install the latest drivers version 7.80-
haspdinst.exe -i

Thanks,
Ashish
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Re : Unable to uninstall Sentinel v7.6

June 12, 2018, 3:48 am
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Thank you Ashish.

From the link you provided, i could see that my Run-time Installer version is 7.41.

My next question is, if I perform haspdinst.exe -r, does it able to uninstall Sentinel Runtime Driver and remove the license I updated with hasp_update_x64.exe?

Another question is, is there any different if I install and update license with admin/non admin mode?

Thank you again.

regards,
eeyong
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Re : Unable to uninstall Sentinel v7.6

June 12, 2018, 4:22 am
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Hi Eeyong,

Haspdinst.exe and hasp_update_x64.exe have different operations and are independent of each other.

Haspdinst can be used to install/uninstall the drivers.
Hasp_update can be used to install the license.

Uninstalling the drivers will not remove any installed license.All existing licenses will still be active when drivers are installed again.

Regards,
Ashish
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Re : Unable to uninstall Sentinel v7.6

June 12, 2018, 4:36 am
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Thanks again Ashish.

Is there a way to remove the installed license?

regards,
eeyong
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Re : Unable to uninstall Sentinel v7.6

June 12, 2018, 6:40 am
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Please share the use case why you want to remove the license.

Regards,
Ashish
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Re : Unable to uninstall Sentinel v7.6

June 12, 2018, 10:13 pm
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Here's the full story:

In my computer, I installed Sentinel Runtime Driver in administration mode. Then, I updated the v2c file with hasp_update.exe in administration mode as well.

However, I found that I need to install Sentinel Runtime Driver in non administration mode. It means that I need to uninstall Sentinel Runtime Driver (haspdinst.exe -r) and re-install it in non administration mode.

I wonder if there is any impact to the license updated in administration mode. As such, I prefer to remove the updated license and update it with non admnistration mode.

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Re : Unable to uninstall Sentinel v7.6

June 12, 2018, 11:29 pm
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Sorry I have one more qustion.

When I access the following page: http://localhost:1947/_int_/devices.html
I could see that my key type is "HASP SL AdminMode".
If i click on the Certificates, I could see something like this:
Now, if I click on the Show button, the certificate content will be displayed.
But if I compared the certificate content with my v2c file, I could see that the contents are different.

Does it means that my v2c file is not updated correctly in the first place?
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Re : Unable to uninstall Sentinel v7.6

June 13, 2018, 4:44 am
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Please confirm if the V2C is for a provisional license or activated one?
The id shown in "Certificate" can be different from the id shown in V2C. Hence it can be ignored.

Error 65 you received while applying the V2C confirms that it has already been installed.

Sentinel Runtime always has to be installed with admin rights. The installation would fail if proper permissions are not there.

Please share why do you think that it has to be installed without admin permissions.

Regards,
Ashish

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Re : Unable to uninstall Sentinel v7.6

June 13, 2018, 10:09 pm
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I am sorry but I don't know how to differentiate provisional license and activated license.
Could you tell me the differences?

In fact, we have a tool to store key values and we have to run the tool without administration mode. (due to company policy)
Now, if I run the tool with administration mode, everything is fine.
However, if I run the tool without administration mode, I will receive the following error:

So, I wonder if it is due to Sentinel Runtime which installed in administration mode. If yes, is there any possibility to install it without admin mode.

By the way, if Sentinel Runtime always has to be installed with admin mode, may I know if I have to run hasp_update.exe with  admin mode as well?
I asked the question because if I run hasp_update.exe without admin mode, I will receive error message: Input/output error.

Thank you.
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Re : Unable to uninstall Sentinel v7.6

June 13, 2018, 11:21 pm
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Re : Unable to uninstall Sentinel v7.6

June 14, 2018, 2:42 am
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Hi Ashish, I attached the screenshots for devices.html and features.html.

FYI I am still using haspdint 7.4. Here's my Runtime:

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Re : Unable to uninstall Sentinel v7.6

June 14, 2018, 3:53 am
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Hi Eeyong,

This would need a detailed investigation.
Please report the issue with your application vendor and ask him to contact us for the same. This will be required as we need some details from vendor side.

Regards,
Ashish
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Re : Unable to uninstall Sentinel v7.6

June 14, 2018, 4:48 am
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OK thanks.
By the way, may I know how can I differentiate the provision license and non-provision license.
Could you please kindly share with me?

Thanks.
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