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Re : RNBOsproGetVersion()

May 31, 2018, 2:21 am
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Hi Darryl,

Thanks for sharing the feedback and the information.

I am glad to know that your concern has been taken care. Please feel free to get back to us, would be glad to assist.

Regards,
Gaurav Bhanot
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Re : haspdinst -i returns error

May 31, 2018, 4:12 am
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Hi Todd,

Thanks for reaching out to Gemalto.

Per Microsoft error code list <https://msdn.microsoft.com/en-us/library/windows/desktop/ms681382(v=vs.85).aspx>, status code 193 reflects error message ERROR_BAD_EXE_FORMAT.
Sentinel hardlock service (C:\windows\system32\hasplms.exe) is not able to get started.

Please note that Sentinel Run-time Environment Installer (haspdinst.exe) requires to be installed in order to communicate with Sentinel license key expect driverless HL Keys.

Kindly follow the given instructions and share the results:

A. Download DebugView tool <https://docs.microsoft.com/en-us/sysinternals/downloads/debugview> and run with 'Run as Administrator' mode. Under 'Capture' tab, click 'Capture Kernal' and share the results.

B. Click the below link to download and install our latest Sentinel HASP/LDK drivers version 7.80 :
https://safenet.gemalto.com/DownloadNotice.aspx?dID=8589947873

After downloading the drivers and extracting it, Open the Command Prompt (CMD) with Admin Rights and browse to the drivers location.

i) Type in the following command:
haspdinst -purge

ii) Then, type in command:
haspdinst -i

Note: You may need to temporarily disable the Antivirus if installed on machine. The same can be enabled again after the successful installation of Sentinel drivers.

Additionally, please share the following information:

- Share the Operating System details.
- How many users are affected with this error ?

Looking forward for your response.

Thank You,

Gaurav Bhanot

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Google Chrome Version 67.0.3396.62 (Official Build) (64-bit) is unable to render Sentinel EMS portal

May 31, 2018, 2:18 pm
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Hi!

I would like to bring to your kind attention that Google Chrome Version 67.0.3396.62 (Official Build) (64-bit) on Windows 8.1 is unable to correctly render Sentinel EMS portal, only few UI elements are rendered and there is no any database values. Chrome's console shows following error:

dojo.js?version=7.8.0:16 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
d._getText @ dojo.js?version=7.8.0:16

Thank you in advance for your kind attention to my report.

Best regards,

Oleg
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Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys

May 31, 2018, 10:56 pm
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My customer has BSOD problem of aksdf.sys when Windows Server starts.
It seems that Windows Update installs incompatible updates against HASP runtime 6.51.

- Windows Server 2012 (Japanese)
- HASP Runtime 6.51
- HASP HL Pro USB installed.

So I have installed latest HASP Runtime 7.80.

I wonder if 7.80 can solve it or not...

(I want to restart server, however the server is remotely maintained, physically it is far from 750km over)
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Re : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys

May 31, 2018, 11:39 pm
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Hi Kenji,

Version 6.51 was very old and may have some issue.
Latest version 7.8 is officially supported on Windows Server 2012. Please install the latest version and let us know if you face any issues.

It seems that 6.51 was installed on your machine some time back.
We no longer push the drivers via windows update. Hence you can update the same by using the installer.

Regards,
Ashish
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Re : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys

May 31, 2018, 11:49 pm
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Re : Google Chrome Version 67.0.3396.62 (Official Build) (64-bit) is unable to render Sentinel EMS portal

June 1, 2018, 12:17 am
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Hi Oleg,

Please share if you are facing this issue on multiple machines or single?
I tested on my end with the same version of chrome and EMS is opening fine.

Also share the version of EMS used at your side.

Regards,
Ashish
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Re : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys

June 1, 2018, 1:10 am
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Sure. I'll wait for your update.

Regards,
Ashish
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Re : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys

June 1, 2018, 5:14 am
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Installing HASP Runtime 7.80 helped!
These 4 updates are installed and Windows Server 2012 restarted successfully. My company's app (with HASP HL) works too!

KB4099634

KB4103730

KB4103729

KB4033345

Thank you!
kenji uno
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Re : Windows Server 2012 BSOD: KMODE_EXCEPTION_NOT_HANDLED aksdf.sys

June 1, 2018, 7:01 am
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Thanks for the details Kenji.Good to know that the issue is resolved.
Closing this thread.

Regards,
Ashish
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Re : Google Chrome Version 67.0.3396.62 (Official Build) (64-bit) is unable to render Sentinel EMS portal

June 1, 2018, 9:40 am
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Hi Ashish,

False alarm, sorry. I assume it was a glitch on my side, today I am not facing this issue anymore. JFYI, I use Sentinel EMS for Sentinel LDK v.7.8.

Thank you for you kind attention!

Warm regards,

Oleg
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Re : Google Chrome Version 67.0.3396.62 (Official Build) (64-bit) is unable to render Sentinel EMS portal

June 3, 2018, 11:37 pm
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Hi Oleg,

Good to know that the problem no longer persists.Please feel free to contact us if you face any other issues.
Closing this thread.

Regards,
Ashish
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Application slowed down after enveloping

June 5, 2018, 4:35 pm
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We have an application composed of the main exe and several assemblies (dll's).
All written in .Net Framework.

Once we used Sentinel EMS Envelope to protect the exe and selected (one) dll (assemblies) the execution of the program slowed down 10 times or more. 
The protected dll is very CPU intensive!

How to use the envelope protection and do not loose the performance that much!
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Slow recovery of session licenses.

June 5, 2018, 4:42 pm
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We would like to protect the selected program to be licences-ed  for 1 (one) running process only. 

We used the HL/Product admin mode and choose the concurrent licenses 1 - count each session.
We enveloped the program using standard enveloping tool.

Problem.

Once the application is closed the license key is still occupied for some few minutes. This disables to start the program again. 

Question

How shall we protect the program to have both control of the number of instances running and be able to fast close and run application. The application runs as a windows system service and needs to be restarted automatically!
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Re : Application slowed down after enveloping

June 5, 2018, 11:29 pm
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Hi NEOJG,

When the application is run, the protected files get decrypted at the runtime. This causes some difference in performance. The delay can vary depending on the size of protected file or number of methods protected in case of .Net.

Please ensure that only the important methods that have your intellectual property code, are protected. Protecting methods that do not contain important code (that needs to be secured) will cause unnecessary decryption time.

Try the following-
1. Open the envelope and add your exe/dll (do not use any saved envelope project file)
2. There should be some methods selected by default. Protect the files without any change in the methods list
3. Check the performance difference
4. In second test, add the file in envelope and click "Clear All" to de-select all methods
5. Now select only your important methods and protect the files
6. Check for the difference in performance
Do not use "Select All" options

Please perform these tests and share the results.

Also confirm the version of envelope used for protection.

Regards,
Ashish
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Re : Slow recovery of session licenses.

June 5, 2018, 11:34 pm
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Hi NEOJG,

Please confirm the following-
  1. The application is using the license from a locally connected key or from network.
  2. "Once the application is closed the license key is still occupied for some few minutes." Please check if the service is stopped in this time or stuck in "Stopping" state
  3. Try after placing "hasp_rt.exe" in the same folder where application exe is present. Check if it makes any difference
"hasp_rt.exe" should be there in the output folder of envelope while protecting the files.

Regards,
Ashish
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Re : Slow recovery of session licenses.

June 6, 2018, 6:42 pm
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  1. We use "locally connected" software dongle - HL admin mode 
  2. YES we verified that the service is actually closed


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Re : Slow recovery of session licenses.

June 7, 2018, 5:21 am
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Please share the status after testing with hasp_rt.exe file.
We may need to do detailed investigation if you still face the issue. Please contact us on our customer portal https://supportportal.gemalto.com/csm/ if issue is not resolved with hasp_rt.exe

Regards,
Ashish
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Re : Slow recovery of session licenses.

June 7, 2018, 3:55 pm
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After adding hasp_rt.exe and dll's the service still blocs.

Please take a look at the attached screen dumps.

First shows the session status after running the application (service) - what bothers me is why there are two entries not one!!!

Second shows the session status just after application (service) shutdown - one session left.

After a minute or two this phantom session will also disappear.

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Re : Slow recovery of session licenses.

June 7, 2018, 11:53 pm
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Hi NEOJG,

In case of .Net or Java applications there can be more than one sessions connected when the application is used.
This is because they use Method Level protection. So number of sessions can change depending on the protected methods running within the application. Please confirm if this is a .Net application.

Share the screenshot of "Features" page to show the concurrency details set in the license.

Please contact us on our customer portal regarding delay in starting the service due to time taken in session getting killed.

Thanks,
Ashish
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