Re : Windows 10 Updates 2018-02

February 19, 2018, 1:50 am

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Hi Michael,

Please confirm the issue you are getting while running protected application after following second step.

Thanks,
Heena

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Re : Windows 10 Updates 2018-02

February 19, 2018, 3:26 am

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Hello,

what do you mean with "after following second step"?

If I reinstall the HASP-Driver after udating Windows and I start the protected application the Computer restarts immediately!

Re : Problems with aksusb and key

February 19, 2018, 4:10 am

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Hi Dmitri,

Hope you are keeping well.

Kindly create a ticket in Gemalto support portal "https://supportportal.gemalto.com/csm/?id=csm_login" so that we can further investigate on this issue.

Regards,

Anubhav

Re : Problems with aksusb and key

February 19, 2018, 4:57 am

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Hello

on the link you provided I see
"Sorry, the page you requested was not found."

Re : Windows 10 Updates 2018-02

February 19, 2018, 6:10 am

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Hi Michael,

This needs further investigation at our end. Hence, we suggest you to kindly get in touch with support team at technical.support@gemalto.com .

Thanks,
Heena

 

Re : Trouble running sentinel license manager service

February 19, 2018, 8:16 am

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Currently running McAfee antivirus, it is the only one we run. hasplms.exe was actually already in the "safe programs" list when I went to add it, so I went ahead and disabled my active scanning and tried to do the installer and it did not fix the error. 

Thanks.

McAfee Agent 
Version number: 5.0.5.658
   
McAfee Management of Native Encryption 
Version number: 4.1.2.8
 
McAfee VirusScan Enterprise + AntiSpyware Enterprise 
Version number: 8.8.0 (8.8.0.1804)
Build date: 3/31/2017
  

Key Memory Default Value

February 19, 2018, 8:23 am

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Hi,

We've been using the HASP SRM key for a while now.  We use the API to directly read/write in the key memory.  We ran into a strange issue.  It seems some key arrive from the manufacturer with 0xFF value by default but some arrive with 0x00.  It does not seem to be related to a specific date/lot because I have a mix of older and newer key that has different value stored by default.

I'm little bit surprise by this as I expect all key to arrive the same way.  Maybe someone can tell me what to expect?

Stephane

Re : big problem

February 19, 2018, 10:23 am

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hi all customers 

no one know how to call api c runtime this dll file from oracle 6i 

if anyone using oracle 6i plz help me to call hasp dll file from oracle 6i forms

thank you

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type of variables

February 20, 2018, 3:49 am

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hello 

i want know type of variables in hasp_windows_xxx.dll 

status = hasp_login(feature, vendor_code, &handle);

hasp_login return         *int

feature   return             int 

vendor_code return     *char

handle return               *long

is this correct or no

thank you

driverless HASP on mac

February 20, 2018, 10:09 pm

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I found this thread from 2016 saying driverless HASPs are not supported on macOS.  Is this still the case?  Thanks.

https://sentineldiscussion.gemalto.com/topic/driverless-dongle-on-os-x

Re : Key Memory Default Value

February 21, 2018, 12:29 am

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Hi Stephane,

Thanks for reaching out to Gemalto.

Could you please confirm if you have received the HASP SRM key directly through Gemalto or from our partner?

The starting memory value of an unused key should be 0x00 by default. 

- Please connect the SRM Key received with 0xFF value by default and open the LDK Toolbox.

- Using hasp_read API, set Offset value to 0(if available) and specify the Memory Length (for e.g. 4032). 

Execute the API and share the screenshot of result with us by getting in touch through our Gemalto Customer Support portal <https://supportportal.gemalto.com/csm/>.

Thank You,

Gaurav Bhanot

Re : driverless HASP on mac

February 21, 2018, 1:02 am

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Hi Kevin,

Driverless keys are now supported on MacOS as well.

Thanks,
Heena

Re : Trouble running sentinel license manager service

February 21, 2018, 2:00 am

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HI Maxwell,

Some antivirus still have certain background services running even if scanning and other settings are disabled.
These services can block the installation of drivers. Please try after completely uninstalling the antivirus.

Regards,
Ashish

Re : type of variables

February 21, 2018, 2:29 am

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Hi Ahmed,

The return types are as follows:

feature                        unsigned int 

vendor_code               void*

handle                         unsigned int

hasp_login                   enum

Please check the header file hasp_api.h for more details.

As advised please reach out to Sales for further proceedings.

Thanks,

Heena

Re : big problem

February 21, 2018, 2:30 am

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Hi Ahmed,

It is already taken care off in http://sentineldiscussion.gemalto.com/topic/type-of-variables#43161000001886032

Thanks,
Heena

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Re : type of variables

February 21, 2018, 3:14 am

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hi 

many thanks 

Re : type of variables

February 21, 2018, 3:38 am

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Hi Ahmed,

We are happy to help !

Thanks,
Heena

Re : Problems with aksusb and key

February 21, 2018, 4:30 am

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Hi Dmitri,

Kindly try again with https://supportportal.gemalto.com/csm/?id=csm_login

Regards,

Anubhav

Re : Problems with aksusb and key

February 21, 2018, 5:48 am

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Hi

I try to register on this portal but didn't get a confirmation letter.

Re : driverless HASP on mac

February 21, 2018, 12:05 pm

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Thank you. Do I still use the libHasp API's, or do I use Apple's HID Manager API's?