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Re : Sentinal Protection Server Service cannot be started

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Hi Stefan,

Thanks for your query.

Kindly share the operating system details and the version of Sentinel Protection drivers which is being used.

It appears to be a generic windows error.

Could you please try the below mentioned instructions in case of Windows Operating System and share the results:

a. Go to START menu and type in RUN.
b. Type in services.msc and hit Enter in RUN.
c. Look for the service 'Sentinel Protection Server' and Right click to open its Properties.
d. Click on 'Log On' tab, choose Local System Account and click OK.
Now try to restart the service.

Please refer to the below link for more information:


Hope it helps !

Thank You,
Gaurav Bhanot

Re : EMS web services: update memory segment

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Hi Luke,

This error is shown because you have provided the data in "Text" field that is larger then the memory segment created.
In this case, the size of memory segment is 2 bytes, however the data entered "3131" needs 4 bytes of space.
Please increase the size from 2 to 4 to fix this issue.

Thanks,
Ashish

HASP LMS executable crashing (error 48 5 574 0)

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Dear all,

I'm having difficulties to run HASP LMS (hasplms.exe) on a system. At the end of the HASP driver install, it will tell me "Unable to start hasplms service with parameters 1144 0 0. ErrorCode: 48 5 574 0".

The key type used is a HASP HL Time USB key.
OS used is Windows 7 Professional.

Interesting thing is that I have 10+ systems running with exactly the same hardware configuration (computer system's hardware+software as well as the HASP HL Time key are identical), and this is the only system that gives this problem. Side note: these are computers running in a manufacturing environment.

Following has been tried/observed:
- Windows event log shows that the hasplms.exe executable crashes seconds after it is being started.
- Manually starting the hasplms service results in the same crash.
- No virus scan is installed.
- Windows firewall is disabled and no 3rd party firewall program is running.
- Verified that port 1947 is not in use by another program using command [netstat –aon] -> port 1947 is not in use == OK
- Verified correct installation of hardlock and aksfridge drivers using commands [sc queryex hardlock] and [sc queryex aksfridge] -> both are running == OK.
- Manual re-installation of drivers using commands [haspdinst –fr –kp –purge] and [haspdinst –i] -> driver reinstallation successful, but hasplms.exe keeps crashing with same error.
- Total re-installation of Windows + HASP drivers does not solve the problem (same error occurs).
- Tested a clone of the OS drive of one of the other 10+ systems (which has HASP LMS running OK) -> cloned drive gives the same problem on the "problem" system.

Based on the above, my conclusion is that a software problem is ruled out: a complete reinstall of the OS + HASP drivers does not solve the problem and even a software clone of a functional system gives the same problem.

Can anybody give a clue, based on the error code (48 5 574 0)?

Any help is much appreciated!

Re : EMS web services: update memory segment

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Dear Ashish,
thanks for your reply.

I tried your solution but the error is the same.

I think your suggestion is not correct.

As written in Sentinel LDK  guide "Sentinel EMS web services guide" version 7.4.", paragraph 4.5.3. "Create Product for Vendor ID" page 36, text field is described as: "text—Specify as BASE 16 (hexadecimal) encoded string".

So in my case "3131" means 2 hex values, so lenght set to 2 is correct, as written ad described in Sentinel guide.

In my opinion it seems that is an internal error in EMS software.

Regards
Luke

Re : Sentinel LDK SDK v7.5 - enveloped application immediately segfaults

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Hello Kevin,

Thanks for raising the concern.

Please be informed that the discussed version Ubantu 16.04 is supported for Sentinel Envelope 7.5 and there are no known issues as such.

However, this could be an application specific issue and may need further investigation. Hence, you may like to report this to our support at support@safenet-inc.com .

with regards,
Parth 

Re : EMS web services: update memory segment

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Dear Luke,

I tried with size as 4 and I am able to create an entitlement successfully at my end.

The conversion takes place as follows-
1. We enter the text as "3131". This is a string value
2. Then this string is converted to char array as {3,1,3,1}
3. Then each char is converted to int value: for first value here 3 is converted to 51
    Example from C#-
    int value = Convert.ToInt32(3);
    This gives 51
4. After this, 51 is converted to hexadecimal. This gives "0x33"
5. Same is repeated for all characters in 3131

So following is the data that actually goes in memory-

Character in Input String Hex Value in Memory
3 0x33
1 0x31
3 0x33
1 0x31

That is why we need 4bytes of data to enter "3131".

Please refer to the following screenshots from EMS-



Thanks,
Ashish

Re : Sentinal Protection Server Service cannot be started

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Thanks for following up Gaurav.

OS: Server 2008 SP2
SafeNet USB Superpro/UltraPro driver version 7.5.8.0
Intelec Software version: 5.4A-1

The Local System Account is already assigned to the service, but it won't start when the specified error popups. At this moment the service is running, but out of nowhere it could be stopped.

Re : Sentinal Protection Server Service cannot be started


Re : Stop Error (BSOD) when install Sentinel Run-time Environment version 7.51 on Asus Q500A with Intel RAID drivers 11.5.2.1001

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Dear Customer,

Thank you for reply.

We already know this behavior. Official advise for the case is for customer to use RTE 7.41. Reason for the issue is a conflict with an Intel storage driver. We are working to fix that in upcoming RTE release planned for November.

Regards,
Anubhav

Unable to Check in C2V

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I've seen quite a few posts and topics regarding this error: "One or more of the C2V files are invalid or empty, or relate to a non-existent Batch Code." but no matter what I try I am unable to check in C2V files through SentinelEMS.

I have a server reporting Clone Detected that I'd like to re-license without ending up with duplicate licenses (one new good license and one bad clone detected license). So I generated a new C2V in order to create a Clone Clearing V2C, but I keep getting the error when trying to check it in to do so.

I tried generating C2Vs from multiple different machines, and edited them with a hex editor to remove trailing characters as shown here:

http://sentineltechsupport.gemalto.com/2014/12/one-or-more-of-the-c2v-files-are-invalid-or-empty-or-relate-to-a-non-existent-batch-while-checking-in-c2v-in-sentinel-ems/

but I have not been able to check in a single one.

Re : Unable to Check in C2V

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Hi Philip,

Hope you are keeping well.

As you mentioned, you have generated a c2v in order to clear the clone. Have you generated system fingerprint or c2v from cloned license?

If system fingerprint then the error is correct but for cloned c2v if you get same issue then please send one email to "support@safenet-inc.com" with issue details and problematic c2v.

Regards,
Anubhav   


Re : HASP LMS executable crashing (error 48 5 574 0)

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Hi Jorg,

Hope you are keeping well.

We need to collect some additional logs from problematic machine.

Please send one email to "Support@safenet-inc.com" with issue details.

Regards,
Anubhav

Re : HASP SRM

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Hello Anusuya,

Thanks for raising the concern.

Please be informed that the final version available is HASP business studio 5.12.

For any further concerns regarding migration, please feel free to contact us at support@safenet-inc.com .

with regards,
Parth

Re : Enveloppe sentinel activator

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Hi Christof,

Thanks for sharing the concern!

Firstly, even if anyone gets the Vendor Code string that is not the problem as still Master Key would be with you.

And yes you can use DEMOMA vendor code for the protection.

Hope that helps!

Regards,
Ashish Kumar

Re : Enveloppe sentinel activator

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Hi,

Thansk for the repsonse.  I will do this.

But if someone has my vendor code maybe he can use it to log in the key and then decrypt some secret datas encrypted with my key?

regards
Christof

Re : Enveloppe sentinel activator

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Hi Christof,

Regrading the query, you may go ahead and protect the license activator by demoma. By this your vendor code will not be exposed.

Also, please explain what do you mean by " enveloppe process is well unidirectional?".

Thanks,
Heena

Re : Enveloppe sentinel activator

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It's not possible to reverse enveloppe process and go back to the original binary file?

Re : Enveloppe sentinel activator

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Hi Christof,

Hope you are doing good.

It's not possible to reverse Envelope process and get the original binary file.

Please feel free to get back in case of any query.

Thanks,
Heena

Can I use a master key locally to produce entitlements?

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So we have our Sentinel EMS server located in a remote location. From my office desktop, I can access it and create features, products, entitlements, etc...

The problem I'm having is that now I want to produce an entitlement. I need to burn two hardware keys, when I plug the keys into my local machine, I see them in the "produce entitlement" screen, but when I click on "burn", it gives me the error "Communication with the Master key has failed. The Master key might not be present. (999)".

I have the Master key plugged into my local machine. I guess my question is does the Master key need to be physically plugged into the Sentinel EMS physical machine? This is super inconvenient, I would hope that there's some way to use the Master key locally to produce entitlements from a remote server.

Any help would be appreciated, thanks. 

Re : Can I use a master key locally to produce entitlements?

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Hello Eric,

Thanks for raising the query.

However, this is not feasible as the Sentinel Master key is required to be physically connected to the EMS server machine in-order to create entitlements.

Please share if there are any further concerns.

with regards,
Parth Kaushik 
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