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Re : concurrent user login

March 29, 2016, 10:02 am
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Hi Ratikanta,

Thank you for elaborating your use-case with us.

1- We can only read and write information written in License memory, concurrency related information is not via Read/Write API's.

2- We are not able to restrict the concurrency directly. You can generate your own tool with Admin API,s and save the information about sessions. after that you need to manually generate your own code for session restriction.

Regards,
Anubhav

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Re : concurrent user login

March 29, 2016, 10:26 am
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Hi Anubhav,
  Thanks for your reply.

If we follow your suggestion Point-2, then what will happen in the below case, please explain.

Case - Multiple User (take example of 10 users) log into dongle. Server where dongle installed shutdowns unexpectedly and all users are not logout.  In this case when again we will try to access the dongle, then it will popup like this "All licenses are used".

Please suggest what to do in this situation.

Also please guide how smoothly we can handle concurrent users using session

Thanks
Ratikant
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Re : concurrent user login

March 30, 2016, 5:22 am
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Hi Ratikanta,

If Server where dongle installed shut-down unexpectedly then all the sessions automatically disconnected, mentioned error occurred if any application disconnected/crashed unexpectedly. For this situation you need to add hasp_rt.exe in application directory, it will immediately disconnect the session whenever application shut-down unexpectedly.

For further query please send one email to "support@safenet-inc.com".

Thank You,
Anubhav
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Re : Detail about NET key and Broadcast communication

March 30, 2016, 5:26 am
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Hi Giordix,

Hope you are keeping well.

In our license manager/Admin Control Center (ACC), broadcast connection uses same subnet that machine have.

When selected, enables this machine to search for remote Sentinel License Managers on the local network via broadcasts. (Note that the broadcast uses a random UDP port. This may be an issue with certain firewalls.) 

TCP uses unique port no. that is 1947.

Thank You,
Anubhav
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Re : concurrent user login

March 30, 2016, 5:59 am
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Hi  Anubhav,

Thanks for your reply and support.

One thing I request you, Please guide how to maintain sessions for concurrent user login.  So that I can move in a smooth way to handle the concurrency check.  You Please just describe in a nut-shell and I will implement it in my code.

Your help will be highly appreciated.


Warm Regards
Ratikant.
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Re : Detail about NET key and Broadcast communication

March 30, 2016, 6:24 am
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I know that there are different types of subnet. 
In this case (broadcast), this means that all the machine with an IP between

XXX.YYY.ZZZ.0 - XXX.YYY.ZZZ.255

can recieve the message???

A machine that is in the same network but with a different subnet, like XXX.YYY.HHH.123 is not detected ? 
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Re : Win32 Application not working after protecting it with envelope

March 30, 2016, 6:26 am
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Hi Krzysztof,

Hope you are keeping well.

For further investigation, we need some other information from your side. Kindly send one email to "support@safenet-inc.com" with below mentioned details:

1- Sentinel Envelope project file (.prjx) of protected application.
2- Are you facing this issue on single machine or multiple?
3- Programming language of application. Are you using Mixed mode application?
4- System info file from target machine.
5- For issue replication, we need unprotected/sample application for further troubleshooting.
6- Are you using Sentinel API's with your application?

Thank You,
Anubhav   
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Re : Help please. Local Network. SafeNet Sentinel Dual Hardware Key

March 30, 2016, 8:11 am
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Dear Customer,

Thanks for your query.

Please share if the key drivers are installed on the new system with Windows server 2008 and the key is getting detected in the machine.

For further investigation, please drop us an email on Support@SafeNet-inc.com 

Thank You,

Gaurav Bhanot

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How to setup developer key in several machines

April 1, 2016, 2:52 am
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Hi,

I have machine A which has the master key and EMS installed. It is working well. On machine B I have connected the developer key, as stated in the "Quick Start Starter Kit.pdf" document, I open Envelope that opens the wizard.

First of all a notification pops up "New API Version Available". Then the master wizard freezes at 0%, I let it run for 24 hours and it was still stuck at 0%.

How can I fix this? How can I setup Envelope on several development machines with my vendor code?

Best regards
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BSOD after running Sentinel Runtime.msi

April 1, 2016, 10:07 am
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Dear Support Team,

I just managed to BSOD a customer machine while (re)installing the Sentinel Runtime.msi v7.41.
Previously they experienced the following warning messages:




Status code is 48 5 829 577.

Please help,
Best regards,

Gaspar Letonai,
Colorfront
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Re : How to setup developer key in several machines

April 4, 2016, 1:32 am
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Hi Sergio,

 

Please open Master Wizard separately and run the same for the new API's on machine B. Below are the steps:

 

Open Vendor Suite->Additional Tools-> Sentinel Master Wizard.

 

Make sure that the Master Key/Developer key is connected locally to the machine on which Master Wizard is running.

 

After completion of same, open Envelope-> File-> Settings->Disable the option " Enable Search for Sentinel vendor key at startup".

 

For the other query, once the Master Wizard is run successfully the vendor Specific files hasp_windows_xxxxx.dll and hasp_windows_x64_xxxxx.dll will be available under My Documents. Copy these files to Vendor Suite folder available under C:\Program Files (x86)\SafeNet Sentinel\Sentinel LDK\VendorTools and then you can copy the same Vendor Suite folder to other development machines and use Envelope.

 

Thanks,

SafeNet Support

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Re : BSOD after running Sentinel Runtime.msi

April 4, 2016, 1:53 am
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Hi, 

Seems some files from your previous installations are left behind and not allowing to install the drivers now. Feel free to contact us as below and we would be happy to assist you.

EMail: support@safenet-inc.com

Thanks,
SafeNet Support
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Re : Detail about NET key and Broadcast communication

April 4, 2016, 5:31 am
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Hi Giordix,

Hope you are keeping well.

You are right, for different subnet Broadcast search would not help us. In that case you need to enable Aggressive search and enter Server IP in "Remote License Search Parameters".

Thank You,
Anubhav
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Re : concurrent user login

April 4, 2016, 5:35 am
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Hi Ratikanta,

Hope you are keeping well.

As previously discussed, for further assistance please send one email to "support@safenet-inc.com".

Thank You,
Anubhav
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Re : Detail about NET key and Broadcast communication

April 4, 2016, 9:24 am
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In wich part and in wich manual I can read details about it?
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Re : Detail about NET key and Broadcast communication

April 5, 2016, 6:46 am
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Hi Giordix,

Hope you are keeping well.

Please take a reference from Admin Control Center (ACC) help file for more information.

Thank You,
Anubhav
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Re : Detail about NET key and Broadcast communication

April 5, 2016, 6:47 am
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Hi Giordix,

Hope you are keeping well.

Please take reference from Admin Control Center (ACC) help file for more information.

Thank You,
Anubhav
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Linux hasp_update with my vendor key

April 5, 2016, 8:12 am
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I have successfully compiled & linked a C application based on the sample 'hasp_update' in "Linux/Samples/Runtime/C".  I have the following questions:

1. Can this application be used at a customer's site with the HASP Runtime installed but without any key attached in order to collect the machine's fingerprint?  (I'm intending to use the c2v for generating a HASP SL Admin Mode key.)

2. Is it safe to distribute the hasp_update binary without any further protection? The vendor key is visible in plain text in the resulting binary.

3. After introducing the Developer Key to the Linux build machine using MasterWizard, I have found the customized libraries at SafeNet/Sentinel LDK 7.1/API/Runtime/C and the Vendor Code under ".../VendorCodes".  Is there no generated customized equivalent of the sample hasp_vcode.h available? I copied&pasted my vendor key from the .hvc file as a replacement for hasp_vcode.h included into hasp_update.c.

Many thanks!

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Re : Linux hasp_update with my vendor key

April 6, 2016, 5:58 am
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Dear Cornholia,


Please find my inline answers to your questions-

1. Can this application be used at a customer's site with the HASP Runtime installed but without any key attached in order to collect the machine's fingerprint?  (I'm intending to use the c2v for generating a HASP SL Admin Mode key.)
[Gemalto Support]: Yes this sample can be used to generate the machine fingerprint. Please refer to the following screenshot showing the different command line switches for different functions:









2. Is it safe to distribute the hasp_update binary without any further protection? The vendor key is visible in plain text in the resulting binary. 
[Gemalto Support]: Yes, it is safe to distribute this file to your clients. 


3. After introducing the Developer Key to the Linux build machine using MasterWizard, I have found the customized libraries at SafeNet/Sentinel LDK 7.1/API/Runtime/C and the Vendor Code under ".../VendorCodes".  Is there no generated customized equivalent of the sample hasp_vcode.h available? I copied&pasted my vendor key from the .hvc file as a replacement for hasp_vcode.h included into hasp_update.c.
[Gemalto Support]: The vendor code string is generated in form of .hvc file only. It has to be manually copied in hasp_vcode.h for C/C++ appliactions.

Note: It looks like you are still using LDK 7.1. The latest version available for now is LDK 7.4. Its always recommended to upgrade to the latest version. Following are the download links for your reference-


Thanks,
Ashish
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Re : Linux hasp_update with my vendor key

April 6, 2016, 6:27 am
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Thanks Ashish.

Regarding 1, we'll double check on a clean install with HASP Runtime installed.

Regarding 2, I'm trying to understand how to protect our applications if we decide to use something else than just the envelope.  I have used HASP keys in the past when it was necessary to pass some password codes to the API to access key memory, and those passwords were intended to be kept secret in order to prevent unauthorized access to key memory.  So my understanding is that with the current API, if there still are some such codes/passwords needed to manipulate the key they reside somewhere in the customized libraries that were generated and downloaded for our developer key.  Is this accurate understanding?

Thanks a lot!
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