Hi Stephane,
Thanks for reaching out to Gemalto.
Could you please confirm if you have received the HASP SRM key directly through Gemalto or from our partner?
The starting memory value of an unused key should be 0x00 by default.
- Please connect the SRM Key received with 0xFF value by default and open the LDK Toolbox.
- Using hasp_read API, set Offset value to 0(if available) and specify the Memory Length (for e.g. 4032).
Execute the API and share the screenshot of result with us by getting in touch through our Gemalto Customer Support portal <https://supportportal.gemalto.com/csm/>.
Thank You,
Gaurav Bhanot