Hello,
I just tried upgrading my EMS installation from 7.5 to 7.6. I ran the installer, it correctly identified the version 7.5 installed, started working, said it needed to upgrade the JRE, it finished upgrading it, but some time later it said something regarding the JRE (that it was being used or something similar) and that I needed to restart the computer.
Even then, the installer didn't stop, but later showed another error and then it finally stopped.
So, I restarted the machine and when trying to run the installer again it says I have 7.6 already installed, so it doesn't do anything. If I try to uninstall the EMS it says that it can't find the file, and of course, there is no EMS service configured nor working. Running the batch files to start the service don't do anything, and the Services list in the computer doesn't include the EMS one.
If I try to run directly the "Sentinel EMS.exe" installer from the subsetup folder it says that it needs to install the SQLExpress instance (Which is not correct, as the database is running on an external SQL Server) but I say ok and it starts installing the SQLExpress instance, then it it fails (no error except that it failed) and it doesn't allow the rest to continue.
How can I force uninstall EMS so I can try reinstalling it again?
Thanks