Dear Customer,
Hope you are keeping well.
I would like to inform you that Windows XP is not an officially supported OS.
In mentioned ticket, client was using old version of API,s. After updating API's to new, everything worked fine.
If you are already using latest API's then we need to further investigate, please send one email to "support@safenet-inc.com" with issue description.
Regards,
Anubhav