Hi Mr Steele,
Hope you are doing well!
As per the concern you shared there are few things which we need to know\test before starting the troubleshooting process.
1. As you said one of the Servers work as Redundant, do we know which of them always works redundant? Is that our Leader\Primary server?
2. In case of Redundant Servers we need to make sure to Keep "lsrvrlf" file in WinNT location of every server. Please share if did we keep "lsrvrlf" file in every RMS server's location. Once the file is place in all the Server's location, kindly restart the servers in the same order in which "lsrvrlf" file is created.
Hope that helps. Please share if there is anything else I may help you for?
Regards,
Ashish Kumar