Dear Customer,
Thanks for your query.
This would require some further investigation. Kindly drop us an email on support@safenet-inc.com along with the requested details.
1. Share the error received(if any) while re-installing the Sentinel drivers. Also share its version.
2. Share if your application is throwing any error while running. Kindly share the error details in that case.
3. Are you able to open the Admin Control Center ( http://localhost:1947/_int_/devices.html ). If yes, then share the screenshot of 'Sentinel Keys', 'Products', 'Features', 'Sessions' page.
4. Share the version details of Kaspersky installed on the machine.
Thank you,
Gaurav Bhanot