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problems installing a software from a USB

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hello,
I'm unable to install a Princeton Instruments software from a USB.
My windows 10 computer is probably missing a driver to view the USB device. I found a similar problem here:
but i couldn't go on the solution link they provided because it required a registration with a Costumer Identifier which i don't posses.
The USB problem looks like this:

Would appreciate your help with this problem.

Shira

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