Hi Dominic,
Thanks for raising the concern.
The version of Sentinel Runtime mentioned is very old and thus prone to have such issues.
Please be suggested to download and install the latest Sentinel runtime driver on your system and check if the problem persists.
Kindly search the Article ID KB0018320 in Gemalto support portal https://supportportal.gemalto.com/csm/ to download windows GUI installer.
If the problem still occurs then please keep us posted.
Best Regards,
Parth Kaushik