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HASP envelope application does not start

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I've got a new software product that runs on a kiosk. The OS is Windows 10 x64 (build 1607, 2016 Enterprise LTSB). I have installed the LDK runtime but the enveloped application does not start properly. With or without a key inserted, the application starts then immediately closes ... no error window or anything. Also, the key (Time HL) shows up in Device Manager as a HID device instead of a SafeNet device, but the administrative page on port 1947 does show the key connected and working. Any ideas?

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