Quantcast
Channel: Gemalto Sentinel Customer Discussions
Viewing all 1619 articles
Browse latest View live

Re : Sentinel Run-time Environment installer v. 7.51 Unable to install akshasp.inf file. Windows Error: 13 Status Code 42 5 1340 13

$
0
0
Hi Anthony,

Hope you are doing well!

Thanks for sharing the concern. To uninstall the installed RTE, please download Command Line RTE and use below command:

haspdinst.exe -purge

And once we receive operation successful prompt, try installing the RTE again using below command:

haspdinst.exe -i

Note: We need to make sure all the services related to Antivirus need to be stopped while installing the RTE.

Regards,
Gemalto Support.

Re : Sentinel Run-time Environment installer v. 7.51 Unable to install akshasp.inf file. Windows Error: 13 Status Code 42 5 1340 13

$
0
0
Hello,

I'm doing well, just worried about the problem, hope you are well too,

I've tried the operation you gave me :

The "-purge" command said it was successful,

but I have the exact same error during the installation (-i command).

Other thing when I used the command "-purge" then I unplugged and plugged again the HASP key, it doesn't asked to me to install the driver again, like it wasn't uninstalled.

I'm sure that every services related to the antivirus were stopped this time as well.

Best regards.

Anthony.

Re : Generating a c2v file on a Linux system

$
0
0
Greetings! I followed the advice given by Pavan but I have the error "Vendor Code not recognized by API" when running hasp_update using option "i" to get information. I checked that the extracted codes in the user home directory and vendor_code.h are identical. I tried removing .hvc to test whether the program is picking up the .hvc file in the correct location but the error message does not change. 
I am using the latest version of Sentinel LDK 7.5 on CentOS 7.2. Will really appreciate any advice you can give me.
Thanks
Irvin

hasp_login() hangs

$
0
0

Hi ,

I have a program development with autocad objectarx2008, program on computer installed with Windows7/64-bit can be run well. But On computer installed with Windows10/64-bit or WindowsXP/32-bit the hasp_login() API function does never return with or without a valid key present. So there is no error message or return code, the function simply never returns. I think the problems I have encountered are a little bit like this.

https://sentineldiscussion.gemalto.com/topic/hasp-login-hangs-on-dell-computer

Please Help me , Thanks.


Re : Sentinel Run-time Environment installer v. 7.51 Unable to install akshasp.inf file. Windows Error: 13 Status Code 42 5 1340 13

$
0
0
Hi Anthony,

Thanks for sharing the information!

Looks like we would need more details to work on the error. In order to create Service Request and troubleshoot further, kindly e-mail us at: support@safenet-inc.com.

Regards,
Gemalto Support.

Re : hasp_login() hangs

$
0
0
Dear Customer,

Hope you are keeping well.

I would like to inform you that Windows XP is not an officially supported OS.

 In mentioned ticket, client was using old version of API,s. After updating API's to new, everything worked fine.      
 
If you are already using latest API's then we need to further investigate, please send one email to "support@safenet-inc.com" with issue description.  
 
Regards,
Anubhav

Re : Generating a c2v file on a Linux system

$
0
0
Hi Irvin,

It seems that you have not used the library files for the correct vendor code.

Following are the complete steps to build the sample for your vendor code-
1. Introduce your master key by running masterhasp
2. Copy your vendor code string from xxxx.hvc file to vendor_code.h (in same format separated by "...")
3. We can get the string in this format from "Toolbox" on the windows machine where LDK is installed
4. Goto following folder on linux machine after running masterhasp-
            Sentinel LDK 7.4 or below : ../Documents/SafeNet/Sentinel LDK 7.x/API/Runtime/C
            Sentinel LDK 7.4 or above : ../Documents/Gemalto/Sentinel LDK 7.x/API/Runtime/C
5. Copy the contents of this folder to the API folder of Linux LDK package- .../Linux/API/Runtime/C
6. Goto sample folder that you wish to build-  ../Linux/Samples/Runtime/C/gcc/x86/shared
7. Open the makefile "mk" in text editor
8. Replace the name of library "libhasp_linux_demo.so" with "libhasp_linux_xxxxx.so"
            here xxxxx is your numeric vendor code
9. Build the sample


Please let us know if you still face any issues.

Thanks,

Ashish

Re : Activation failed (5030) Could not generate the license because Nothing to generate

$
0
0
Thank you! I will look into it. 

My base product has no features defined, only the "Unlocked" or trial versions have features. Is this a mistake? Should my base product define features?


Re : Activation failed (5030) Could not generate the license because Nothing to generate

$
0
0
Hi Sergio,

Hope you are keeping well.

Yes, you need to define any Feature in your base Product because in LDK-EMS licensing. Feature is main building block for any HL or SL license.

Regards,
Anubhav 

hasp 2.16 hardware key blinks

$
0
0
I have a HASP 2.16 hardware key(usb) for program ''atena''. When i used it on a pc with windows xp it was working good.At some time i connected it to a parallel windows 10 (vmware fusion 8).I tried to update the firmware to 3.25.I downloaded an .exe file following the instructions and i pressed "apply update".The usb started  blinking and after a while i got a message saying "update failed". Since then the usb hardware kay blinks and it can not be detected,not even on windows xp. What do i have to do to make it work again?

Re : hasp 2.16 hardware key blinks

$
0
0
Dear Customer,

Thanks for sharing the information!
 
Looks like we would need more details to work on the error. In order to create Service Request and troubleshoot further, kindly e-mail us at: support@safenet-inc.com.
 
Regards,
Anubhav

Re : Generating a c2v file on a Linux system

$
0
0
Hi Ashish
Thank you. My application runs now (similar setup on C++ with makefile). I hope you will not mind me asking you another question regarding the vendor codes .hvc file.
Now my Sentinel LDK Vendor Suite runs on Windows while the Vendor Tools are kept in Linux. So I have two different sets of vendor codes now on Windows(seen via chasp.login under Toolbox/functions) and the one in Linux after running masterhasp.
Will I be required to make the codes in Linux the same as the one in Windows as I will be generating the RTE installer for Linux under Windows and also the entitlements later on. However I am running the "linuxenv" command to protect the program in Linux using the other hvc file.
Thanks.
Irvin

Protecting war app - Ubuntu 16.04.1 (h0400)

$
0
0
Hello,

I am having an issue starting a web app, which is packed as war, using tomcat as a server. I get the following error - Internal error (H0400). I google around a bit, and found that libhasp_linux_xxxxx.so were missing. 
After that I have generate those files also, and put them at the same folder were the war is. I does not work still.

So basically what I have done so far:
- Installed Sentinel_LDK_Ubuntu_DEB_Run-time installer version 7.5.1
- Copied libHASPJava.so and libHASP_x86_64.so to the java library path
- Copied safenet-sentinel-hasp-api-j2ee.jar to the Tomcat/lib
- Check the image for the file structure in the webapps folder tomcat (first image)
- Inside the war, in the WEB-INF/lib, there three jars are located (second image)
- The war was protected by using Envelop 7.5 in Windows 8, by selecting Java option

The Ubuntu is a virtual image mounted by Using Oracle Vm Virtual Box.

Any clues what is going on ? 

First image

 
Second image









Best regards! :)

Update - 

I just have tried the same setup, but only for .jar (hello world example), and it works. 
I forgot to mentioned that we are using a headless version of OS, and it didn't work until I installed a lxde Desktop for ubuntu. Is there a way to use HASP protection in headless regime?


Multiple Dongles / multiple companies

$
0
0
I have the following constellation:

One server with two dongles HASP NL Dongles (Software A for company X  und Software B for Company X and Y)
One server with one dongle HASP NL (Software A for company Y (other modules))

Is it possible to restrict the access for the clients of the Company Y to the licenses of Software A on the first server? When yes, how?

Thanks for your help.
Christoph

Re : Multiple Dongles / multiple companies

$
0
0
Hi Christoph,

Hope you are keeping well.

Currently we do not have ant way in LDK to restrict any license and their Features, we can restrict whole License manager.

Regards,
Anubhav   

Re : Protecting war app - Ubuntu 16.04.1 (h0400)

$
0
0
Hi Dragan,

Hope you are doing well!

To understand the issue better and troubleshoot further, please e-mail us at support@safenet-inc.com.

Regards,
Gemalto Support

Re : Generating a c2v file on a Linux system

$
0
0
Hi Irivin,

Master Wizard generates an encrypted string for the vendor code in form of hvc file.
There will be a new string generated every time master wizard will run. However, all these hvc files generated for a vendor code have the same information in encrypted form.

Hence you can use both hvc files- generated from windows or linux for your vendor code.

Thanks,
Ashish


Re : Generating a c2v file on a Linux system

$
0
0
Hi Ashish
Very much appreciated your help and response to me my questions.
Happy Christmas season.
Irvin 

Re : Stop Error (BSOD) when install Sentinel Run-time Environment version 7.51 on Asus Q500A with Intel RAID drivers 11.5.2.1001

$
0
0
Thanks for fixing this issue. I just downloaded & installed the latest run-time (7.52), and it resolved the BSOD issue with 7.51


On a related note:
t seems like the Sentinel Run-time installer still breaks the Common Software Manager that provides update notification for Sentinel LDK/EMS etc.

After installing/upgrading the Run-time environment, the ISUSPM.exe is missing from the following folder:
C:\ProgramData\SafeNet\Connect\11

Previously, I was told to run ISUSPM.exe again to get the Common Software Manager started after upgrading Run-time, but for some reason, the above ISUSPM.exe itself is no longer there.

 

Re : Generating a c2v file on a Linux system

$
0
0
Hi Irvin,

Thanks for the update.
Please feel free to contact us if you face any other issues.

Happy Christmas Season to you as well.

Regards,
Ashish
Viewing all 1619 articles
Browse latest View live


<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>