Quantcast
Channel: Gemalto Sentinel Customer Discussions
Viewing all 1619 articles
Browse latest View live
↧

Sentinel LDK with HASP4 session and client logging

April 21, 2016, 7:55 am
$
0
0
Hi
We have a red HASP HL USB license key connected to a:
licensing server (2K8 R2)
Clients are Win7 Pro x64
HASP License Manager V 8.32.5.40
Sentinel LDK Runtime Environment V 7.41

The ACC displays the key and it's details however, there does not appear to be any indication when a client machine checks out a licence. No session activity or user and no activity regarding a 'user@client' in the access log. Must be doing something wrong!

Regards
↧
Search

Re : Sentinel LDK with HASP4 session and client logging

April 21, 2016, 8:25 am
$
0
0
Hi Paul,

Hope you are keeping well.

I would like to inform, Hasp4 Keys are not visible in "Sentinel LDK Runtime Environment(ACC)". Also with your are using Hasp HL or Sentinel HL key then only Feature 0 is visible in ACC but any program no. and related session information is not visible.

Thank You,
Anubhav  
↧
↧

Re : Sentinel LDK with HASP4 session and client logging

April 21, 2016, 8:31 am
$
0
0
Hi Anubhav  
Thank you for the rapid response. I did a typo in the post stating HASP4 when it's actually HASP HL net. We need to be able to log clients checking out and in the licences.

Regards
Paul
↧

Re : Sentinel LDK with HASP4 session and client logging

April 21, 2016, 8:50 am
$
0
0
Hi Paul,

Thank you for reply.

I would request you to please send one email to "Support@safenet-inc.com" with whole scenario and issue for further investigation.

Regards,
Anubhav  
↧

Re : Sentinel LDK with HASP4 session and client logging

April 21, 2016, 9:05 am
$
0
0
Thank you again Anubhav. I've sent an email in.
↧
↧

Re : Sentinel LDK with HASP4 session and client logging

April 21, 2016, 4:25 pm
$
0
0
Greetings Paul,

If no Sessions under the ACC are being seen when accessing that protected software, then it is likely that software is only protected against the legacy HASP4/HASP HL v1.x license protection (which uses that 8.32.5.40 License Manager to distribute the network seat licenses to client machines). You can also then use the Aladdin Monitor utility to see what network licenses are currently in use (however no logging of that tool is available - closest thing would be something like a screenshot taken every X minutes to track which clients are logged in).

If you want to use the ACC logging, then you would need to make sure your software protection is updated to use the updated LDK protection mechanisms. Then clients will gain access to the licenses provided they have the LDK RTE installed on their machines, and as long as you have your server's ACC configured to write an Access Log, and Include Local and Remote requests, then you can log those client sessions.

Hopefully this helps to resolve your issue.
Gemalto Support
↧

Re : HASP in Win7

April 22, 2016, 12:18 pm
$
0
0
Thank you for your response.

I have checked everything and nothing has changed, the driver appears in the device manager but the program behaves as if nothing was connected.

Any ideas?
↧

Re : drivers for linuxmint?? and howto

April 23, 2016, 8:28 pm
$
0
0
I'm using a manjaro 64bit cinnamon.
installed wine from manjaro repos.
installed aksusbd
run in terminal:
systemctl enable aksusbd
system start aksusbd
lsusb shows dongle.
4d extra embroidery sw that uses the dongle doesn't run in virtuabox.
attached some screenshots.
If there is any linux distro that would work, please let me know
tnx
↧
Search

Re : drivers for linuxmint?? and howto

April 23, 2016, 8:37 pm
$
0
0
This is what I got from one the support group from the email contact at support@safenet-inc.com
Quote:
"Hello,

Thanks for contacting Gemalto Support.

We are unable to find any records with your email-id. It seems that you have purchased this product from a vendor. In such a case the support can only be channelized by your vendor. Kindly contact them for the same. If the product has been purchased from us, kindly provide the product details which you bought from us by mentioning its Sales Order No & Purchase Order No with your company name and complete address.

Your reply will be appreciated.


Regards,
Aamir Zahid"


[THREAD ID:1-L7LVIQ]
↧
↧

Re : drivers for linuxmint?? and howto

April 23, 2016, 8:38 pm
$
0
0
this was my email with all the info provided:

-----Original Message-----

From:  mcseport@gmail.com
Sent:  4/24/2016 03:08:09 AM
To:  CRMProd <CRMProd@safenet-inc.com>
Subject:  no luck

I can't login in your sytem some how.
system;

manjaro 16.02 cinnamon 64 bit.

installed aksusbd support.

[theport@theport-pc ~]$ lsusb
Bus 011 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 010 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 005 Device 002: ID 0529:0001 Aladdin Knowledge Systems HASP copy protection dongle
Bus 005 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 009 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 008 Device 003: ID 04ca:004f Lite-On Technology Corp. SK-9020 keyboard
Bus 008 Device 002: ID 045e:0039 Microsoft Corp. IntelliMouse Optical
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
[theport@theport-pc ~]$
[theport@theport-pc ~]$ systemctl enable aksusbd
[theport@theport-pc ~]$ systemctl start aksusbd
[theport@theport-pc ~]$

installed winehq with qt5. All good but sofware (4d Extra embroidery) says dongle not found. "Error 1009: Dongle driver not found."

This won't even work on virtualbox... Trying to go to devices and input usb. shows no usb device except my usb hardrive.

Need help please with instructions. If it works with any other linux distro, please advise which one.

Thanks,

Armando Silva
↧

Re : drivers for linuxmint?? and howto

April 25, 2016, 11:06 am
$
0
0
Seems like your tech support is not very supportive at all. They keep sending me the same computarized email response...:
"Hello,

We are unable to find any records with your email-id. It seems that you have purchased this product from a vendor. In such a case the support can only be channelized by your vendor. Kindly contact them for the same. If the product has been purchased from us, kindly provide the product details which you bought from us by mentioning its Sales Order No & Purchase Order No with your company name and complete address.

Your reply will be appreciated.


Regards,
Dinker Gupta


[THREAD ID:1-L7ME16]"
That's not very good tech support, plus whoever replies to the email doesn't even bother to read the WHOLE email to get ALL the information provided and needed.
Sad, very sad...
↧

Re : drivers for linuxmint?? and howto

April 25, 2016, 11:20 pm
$
0
0
Hi Armando,

We apologize for the inconvenience caused. It is recommended to contact us through the vendor because we are unaware of the tools or the strategy used by the vendor for protecting his application.

In the meanwhile please try the following steps-
  1. Downloaded the following packages :
  • Extract the first package and run the command in terminal:
    sudo sh install_32bit_compatibility_package_for_x64.sh
  • Extract the second package and run the following command in terminal to install the drivers:
    sudo ./dinst


    • Following is the list of officially tested and supported flavors of linux-

    • OpenSUSE 12.3, 13.2 (x86 and x86_64)
    • Red Hat EL 6.6, 7.1 (x86 and x86_64)
    • Ubuntu Server 12.04.3, 14.04 (x86 and x86_64)
    • Ubuntu Desktop 12.04.3 (x86 and x86_64)
    • Debian 6.0.10, 8.1 (x86 and x86_64)
    • CentOS 7.1 (x86 and x86_64)

    (Other versions of these flavors may also work fine)

    If you still face any issues after following these steps, please contact us onSupport@SafeNet-Inc.com keeping your software vendor in copy.

    Thanks,
    Ashish

    ↧

    Re : HASP in Win7

    April 26, 2016, 7:52 am
    $
    0
    0
    Hello,

    Thanks for your revert.
    We understand that nothing has changed on the problematic machine but this issue may require detailed investigation.
    Please drop us an email at support@safenet-inc.com with the reply to the above queries so that we can narrow down the issue here.

    Regards,
    Ankit Dubey,
    Gemalto Support
    ↧
    ↧

    Older Parallel HASP key with Windows 10

    May 4, 2016, 2:13 pm
    $
    0
    0
    Hello All,
    Might be barking up the wrong tree but I'm looking for some direction to get a new Windows 10 Box with integrated parallel port to see an old parallel HASP dongle.

    At this point I've installed the software to run our old unsupported router and it installed perfectly on this Windows 10 Pro x32 (ver 1511 build 10586.218) installation.  The obvious problem is the software won't run until it see's the dongle.

    I have started from the ground up and I can change many aspects of the LPT port in the BIOS (SPP, EPP, ECP - use DMA i/o 0378 default,  etc etc)  I also have set the hardware within Windows to  "Use any interrupt" and "Enable Legacy Plug and Play" and always use the LPT1.

    The old installation was Windows XP Pro (x32) and the motherboard is beginning to have hardware issues (so I'm being proactive here)

    I haven't been able to see the key yet on this box - I've been playing with multiple drivers and reading up on the fixes that worked for others using Windows 7 re compatibility to no avail.

    at this moment I am running:
    Run-time Installer    7.41 
    Run-time Package    7.41 
    hardlock.sys    3.88 
    fridge_lib    1.8 
    aksfridge.sys    1.74 

    I have also installed the Sentinel Protection Installer 7.6.8 Windows.

    Again this is an old HASP parallel dongle (not USB) Any advice on where to go next?
    Thanks in advance.
    Cam
    ↧

    Re : Older Parallel HASP key with Windows 10

    May 5, 2016, 5:53 am
    $
    0
    0
    Hi Cam,

    Hope you are keeping well.

    As we know, it is an old key so I am not sure whether it will work or not. Please let me clear few things:

    1- Do you have Windows 10 with integrated parallel port ?
    2- As per my understanding the only issue is related with parallel keys not detected, am I right?

    After installing the latest RTE v7.41, see if the Parallel key is detected under the Aladdin DiagnostiX utility.
    1) http://www.safenet-inc.com/DownloadNotice.aspx?dID=8589943941
    2) After installing that utility, run it, and on the left side click the HASP icon at the bottom of the list.
    3) Then click the "Check Key" button on the right-side, leaving the default settings to look for "any hasp key".
    4) The Parallel Port key should be detected properly if the error code is zero, and it shows the port value.

    It may be that the software requires specifically the HASP4 drivers to be installed if it is using an older version of HASP4 Protection. After installing the v7.41 RTE, install the hinstall.exe -i 
    http://www.safenet-inc.com/DownloadNotice.aspx?dID=8589943609

    Thank You,
    Anubhav 
    ↧
    Search

    Re : Older Parallel HASP key with Windows 10

    May 6, 2016, 1:58 pm
    $
    0
    0
    Thank you for the reply - I shall have a chance to try this mid-next week and will report back - in answer to your questions

    1- Yes, Windows 10 Pro x86 with integrated parallel port (active on the bios and a header cable present)
    2- Yes - I can NOT detect the HASP key - It used to appear as an item in the device manager (HASP related entry)

    Regards,
    Cam
    ↧

    Re : Older Parallel HASP key with Windows 10

    May 11, 2016, 10:08 am
    $
    0
    0
    Good Morning!
    Well cleaned out all the various versions and tests I had done before. Installed the RTE 7.41 and also the 1.1 Aladdin Diags to the system.

    After running the Diags as you instructed it returned a value of Zero (0) and the port says LPT 1 (0x0378) but the type and HASP ID remain n/a  - is this an expected result?

    (The HASP key itself is white without any other notations except for the word "HASP" in raised white font and on the flip side a 5 digit number with a sticker.)

    I would have expected the HASP ID to match that number...no?

    Cam
    ↧
    ↧

    EMS Administration Console: Invalid SMTP Server

    May 12, 2016, 1:26 pm
    $
    0
    0
    When I enter the correct details for the smtp server I keep getting Invalid SMTP Server.

    I have triple checked the information and the server settings are correct (using them in a different location).

    Any ideas? I am using smtp.gmail.com:587 TLS enabled.
    ↧

    Re : EMS Administration Console: Invalid SMTP Server

    May 16, 2016, 6:28 am
    $
    0
    0
    Dear Shondal,

    This would require some detailed investigation.
    Please send us an email at support@safenet-inc.com briefly describing the issue.

    Thanks,
    Ashish
    ↧

    Re : Older Parallel HASP key with Windows 10

    May 16, 2016, 7:27 am
    $
    0
    0
    Hi Cam,

    Thank you for reply.

    This would require some detailed investigation.
    Please send us an email at support@safenet-inc.com briefly describing the issue.

    Thanks,
    Anubhav
    ↧
    Viewing all 1619 articles
    Browse latest View live
    Search
    <script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>