Re : Unable to uninstall Sentinel v7.6
Provisional license is the the trial license given for specific number of days.It will show number of remaining days under "Restrictions" column in http://localhost:1947/_int_/features.htmlRegards,Ashish
View ArticlePc crashing, Error.log complains about driver
I have a problem with two identical systems, both have the same problems but not at the same time.The PC's are equiped with 3 dongles, in the access.log only two dongles are continuously checked. From...
View ArticleRe : Unable to uninstall Sentinel v7.6
Thank you Ashish.It is written perpetual under the Restrictions column, so I believe I am not using the provisional license.
View ArticleRe : Pc crashing, Error.log complains about driver
Hi Edgar,The logs show that all API calls have returned "result (0)" which means success. Hence the problem does not seem to be on the licensing side.Your screenshot shows that all three keys have...
View ArticleRe : Unable to uninstall Sentinel v7.6
Yes, this is a permanent license and not a trial.Regards,Ashish
View ArticleRe : Pc crashing, Error.log complains about driver
thanks for the info.The error.log is also showing problems. This is small part of the log file:2018-06-15 07:30:07 [2632] Failed to call driver (error 0xe000000c)2018-06-15 07:30:07 [2632] Failed to...
View ArticleRe : Pc crashing, Error.log complains about driver
two of the appplications are running using the service "System" account, which folder should I place their .ini file
View ArticleRe : Pc crashing, Error.log complains about driver
If the current logged in user is Administrator then you can put in the same user folder.Otherwise use the Administrator folder.If logs are not created then try in a different user folder.Thanks,Ashish
View ArticleRe : Pc crashing, Error.log complains about driver
Error.log2018-06-15 07:30:37 [2632] Failed to call driver (error 0xe000000c)Access log, thinks everything is OK???2018-06-15 07:30:35 127.0.0.1:63243 [SRM]@127.0.0.1 POST /api/GET_FEATURES...
View ArticleRe : Pc crashing, Error.log complains about driver
I only get an accesslog of the application running under the Administrator account.Possibly the other .ini files are not in the correct folder.Can I check in a log file where the application will...
View ArticleSmartKey (formerly Aladdin Knowledge, formerly Eutron) unreadable key
We are using driver 12.0.0. for USB key, and the sample software provided in the SDK (GenericWin32Dll\smartdem.c) to test several keys which have an issue. While some keys can be read from the...
View ArticleCustomizing the EMS interface -feature name
Hi,We want 'feature name' and 'RefID 1' to be displayed together everywhere where we need to display feature - eg. in Catalog-Feature list, entitlement ..Can we customize the EMS 4.1 interface?...
View ArticleRe : SmartKey (formerly Aladdin Knowledge, formerly Eutron) unreadable key
Hello Stefano, Thanks for raising the concern.However, the SmartKey product has been discontinued long ago. Hence, the keys are not covered under support warranty as for now.Regards,Parth Kaushik
View ArticleRe : SmartKey (formerly Aladdin Knowledge, formerly Eutron) unreadable key
Is there any way to retrieve the latest available driver and SDK, just to be sure that we are using the correct software versions? SPC reports version 12.1.0, while driver seems to be stuck at 12.0.0,...
View ArticleRe : SmartKey (formerly Aladdin Knowledge, formerly Eutron) unreadable key
Hello Stefano, Thanks for the reply.However, there is no way to provide the same as the product itself is out of production and support.You may like to get in touch with gemalto sales representatives...
View ArticleRe : SmartKey (formerly Aladdin Knowledge, formerly Eutron) unreadable key
Hello Parth,we already migrated our product to Gemalto licensing solution, but unfortunately we still have to provide support for this oldest platform to our customers. I was just finding a way to...
View ArticleRe : SmartKey (formerly Aladdin Knowledge, formerly Eutron) unreadable key
Hi Stefano, Thanks for the response.The version mentioned is the latest and was last updated on 2010. Since then, we have no further updated components or drivers. We didn't test the components since...
View ArticleRe : Pc crashing, Error.log complains about driver
Hi Edgar,It seems that this issue will need detailed investigation.Please contact our support team via Customer Portal https://supportportal.gemalto.com/csm/Regards,Ashish
View ArticleClik here to view.
Error code H0053
Hi!When starting our application, we got the following message:Does anybody knows what the problem could be?I de-installed and installed the application and HASP again, but with no result.
View ArticleRe : Error code H0053
Dear Customer,Thanks for writing in !Please share the following detail:- Open the Admin Control Center (http://localhost:1947/_int_/devices.html) on the license server from where the application is...
View Article