Dear David,
Pdb files are generated only when the application is compiled in Debug mode.
Usually pdb files are used by developer along with the Debug mode
application for analysis at their end.
However, the version shared with the customers is
a Release mode application that does not contain a
pdb file.
There is no need to share the unprotected file with the customer.
You can take the crash dump from the customer and use the
unprotected application and pdb file for analysis at your end.
The pdb link in protected application is removed to prevent
unauthorized analysis of the application dump.
This prevents the risk of detecting application workflow by
checking the memory dump/stack.
For further details, please contact us on Support@SafeNet-Inc.com
Thanks,
Ashish