Hi Alison,
Hope you are doing well!
Thanks for sharing the description.
However looks like the shared issue would require some investigation, so kindly login to our Customer portal using the below link and open a Service Request so that we can continue with the troubleshooting.
Link: http://gemalto.service-now.com/csm
Or
E-mail us the below details at Technical.support@gemalto.com
1. Exact version of Sentinel Envelope in use.
2. Crash report.
Regards,
Gemalto Technical Support
Hope you are doing well!
Thanks for sharing the description.
However looks like the shared issue would require some investigation, so kindly login to our Customer portal using the below link and open a Service Request so that we can continue with the troubleshooting.
Link: http://gemalto.service-now.com/csm
Or
E-mail us the below details at Technical.support@gemalto.com
1. Exact version of Sentinel Envelope in use.
2. Crash report.
Regards,
Gemalto Technical Support