Hello Larry,
Thanks for raising the concern.
We may need to investigate the reason behind the same.
For this, please get in touch with our support team at technical.support@gemalto.com with following details to help with this.
1- You vendor ID.
2- Screenshot of the error.
with regards,
Parth Kaushik
Associate Engineer - Client Services SM
Support-line (Global) : +1-410-931-7520
Gemalto Inc.
https://sentinel.gemalto.com
http://www.gemalto.com/software-monetization
Thanks for raising the concern.
We may need to investigate the reason behind the same.
For this, please get in touch with our support team at technical.support@gemalto.com with following details to help with this.
1- You vendor ID.
2- Screenshot of the error.
with regards,
Parth Kaushik
Associate Engineer - Client Services SM
Support-line (Global) : +1-410-931-7520
Gemalto Inc.
https://sentinel.gemalto.com
http://www.gemalto.com/software-monetization