Hello Cam,
Thanks for raising this concern.
We have no such issues reported by other customers.
Kindly consider the below steps and help us get your results.
1- Use the below link to download the latest run-time drivers and install it over the problematic machine.
https://sentinelcustomer.gemalto.com/DownloadNotice.aspx?dID=8589947119
Share if this helps to improve the performance.
2- Check the protected application on a different windows 10 machine with similar configuration.
3- confirm the compatibility of this application over windows 10 environment.
For detailed investigation over the protection, we would require more details about the protection implemented by the vendor. Hence, you are welcome to raise a case with us by writing at technical.support@gemalto.com while keeping your software vendor copied.
Best regards,
Parth
Thanks for raising this concern.
We have no such issues reported by other customers.
Kindly consider the below steps and help us get your results.
1- Use the below link to download the latest run-time drivers and install it over the problematic machine.
https://sentinelcustomer.gemalto.com/DownloadNotice.aspx?dID=8589947119
Share if this helps to improve the performance.
2- Check the protected application on a different windows 10 machine with similar configuration.
3- confirm the compatibility of this application over windows 10 environment.
For detailed investigation over the protection, we would require more details about the protection implemented by the vendor. Hence, you are welcome to raise a case with us by writing at technical.support@gemalto.com while keeping your software vendor copied.
Best regards,
Parth