HASP Dongle Installation on Windows Server 2012 R2 not working

we have encountered a problem , when we install "NetHASP_Monitor_Setup ","HASP_License_Manager_setup","Aladdin_DiagnostiX" , the error NO. is 10 . but i have tested in my home , both winServer 2012 r2,  and it works .

office environment: server ：vm  ESXI 5.5 、vmOS WinServer2012 r2    client pc: win 7  win 10

here is the pic 

by the way , our company has two seperate offices  and connected by fiber optic. our server is one place , i  encounter this in another place .  i am sure  they both in same LAN . 

here is the ping pic 

home environment : vm WorkStation 10 、 vmOS WinServer2012 .

version of HASP_License_Manager_setup

i am a newbie , can u guys  help my solving the problem . thank you  so much !!!!