So we have our Sentinel EMS server located in a remote location. From my office desktop, I can access it and create features, products, entitlements, etc...
The problem I'm having is that now I want to produce an entitlement. I need to burn two hardware keys, when I plug the keys into my local machine, I see them in the "produce entitlement" screen, but when I click on "burn", it gives me the error "Communication with the Master key has failed. The Master key might not be present. (999)".
I have the Master key plugged into my local machine. I guess my question is does the Master key need to be physically plugged into the Sentinel EMS physical machine? This is super inconvenient, I would hope that there's some way to use the Master key locally to produce entitlements from a remote server.
Any help would be appreciated, thanks.