Hi Chris,
Please try the following on the client machine-
- Open the location "C:\Users\<user account in which the app is running>\AppData\Local\SafeNet Sentinel\Sentinel LDK
- Create a text file named "hasp_xxxxx.ini" (ensure that its extension is saved as .ini and not .ini.txt)
- Add the following lines in the file-
- errorlog=1
requestlog=1
serveraddr=xxx.xxx.xxx.xxx (replace this with server IP) - Save the file
- Close the application if its open. Relaunch the application
- Check if its able to get the license
- Open the above mentioned location once again and see if there are any logs generated in the folder
Please create a ticket on the support portal and share the log file if you still face the issues.
To confirm the connectivity from client to server, you can try to do Telnet on port 1947 from client to server and vice-versa. Both ways communication is mandatory.
Regards,
Ashish